2:00 PM FIRESIDE CHAT INTERVIEW: Robotic Process Automation State-of-the-Union: Where We Are and Where We Are Heading
RPA is now mainstream - by 2021 the market will reach $2.9 billion dollars. This does not mean that every organization has scaled RPA fully or that some have even started on their journey towards RPA implementation. However, what it does signify, is that there are plenty of lessons learned and numerous burning questions. What is the provider community doing to keep up with demand? How are they scaling up? How are they building in AI components into current offerings and how will this impact SSOs who are down the path with RPA? What does their innovation roadmap look like? How does it differentiate from a BPO? Acquisitions and IPO - how will they keep up with new demand and maintain a level of customer service? What are the innovative RPA org. models being developed within SSOs? This fireside chat will explore the biggest successes and the largest lessons learned from RPA implantation and what the future holds for our industry.