Syazana Lim is the lead research analyst at SSON
Syazana is responsible for researching and analysing a combination
of proprietary and public data on the global shared services and outsourcing
community to uncover the latest trends and insights into the industry. She is
involved in the end-to-end production of visual interactive reports and is
currently managing various data tools such as the Intelligent Automation
Universe, the Metric Benchmarker and the City Cube.