March 11 - 14, 2019
Disney’s Coronado Spring Resort

Sue Brauer


VP, Strategy & Transformation, Finance Operations
Pearson

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


3:55 PM View on the Location Paradox: From Setup to Maintenance

Cost has been the primary measure of value in location decisions. However, the evolving political scene and impending tax regulations are changing the strategies that SSOs focus on when doing their due diligence. Location must be a competitive, environmental, cultural, and operational fit.
In this session, participants will:
  • Discover the hot and new locations and whey the are gaining in popularity
  • Examine why several SSO chose their location and the criteria used to make the decision
  • Evaluate the role that operating conditions, talent availability, sustainability, access and physical infrastructure can play in decision making
  • Identify hurdles, challenges and opportunities of immersing yourself in a different market and with different players

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


3:35 PM The Role of Outsourcing in the Age of Automation

As the adoption of Intelligent Automation and associated technologies (robotic process automation, cognitive automation, and artificial intelligence) take root and begin to scale across industries, it is fundamentally changing the value proposition of outsourcing. As automation scales and the value of offshoring and labor arbitrage benefits decline in relation, companies are increasingly seeking value in outsourcing through the lens of access to technology, capabilities and talent across their business services functions. Companies also need to re-think how they approach new contracts as well as re-visit existing outsourcing contracts in order to ensure that the impacts of automation are dealt with fairly and equitably.

Check out the incredible speaker line-up to see who will be joining Sue.

Download The Latest Agenda