Senior Director of Operations Technology
Day Two: Wednesday, March 13th, 2019
Wednesday, March 13th, 2019
Developing a pleasant experience for customers should be at the center of every decision that is made. However, identifying what issues get prioritized can sometimes get derailed by other issues that arise. So, SSOs must expand, standardize, diversify and create new offering all at the same time.
In this session, participants will:
• Examine pitfalls project-based efforts around elevating customer experience
• Identify the proper channels for customers to improve the customer experience process
• Outline ways to engage the entire organization towards improvement and problem solving
• Evaluate ways to leverage front office strategies to boost back office service levels.