Live Chat Software
March 11 - 13, 2019
Orlando, FL

Scott Furlong

Partner
Information Services Group (ISG)

Mr. Furlong is a Partner at ISG and has over 25 years of experience in assisting companies transform their general and administrative functions including finance and accounting, human resources, and procurement. He has expertise in formulating strategies and designing alternative service delivery models (Global Business Services, shared services and outsourcing), transforming processes, driving organizational change, and implementing emerging technologies such as advanced analytics, mobile solutions, cognitive computing and cloud based solutions.  Mr. Furlong leads ISG’s Business Advisory Services practice and serves on the Americas Leadership team.



8:30 AM Identify, Prioritize & Implement A Successful Intelligent Automation Program

In the RPA, Cognitive, and AI spaces (collectively called Intelligent Automation or IA), the saying “you must walk before you can run” is very relevant. IA is a valuable tool for a wide variety of processes, functions and organizations, but it is a new area of expertise for most leaders. Fortunately, IA lends itself very well to a pilot program approach, providing a way forward for decision-makers with a significant ROI supported by a modest investment, short time frames, and minimal operational exposure. Join this workshop to understand the definitions, context and evolution of RPA and IA that leaders need to understand before embarking on an IA initiative. We will demonstrate tools to prioritize and plan for those opportunities, so that you can gain the support of management and move to implementation. We will finish the workshop with IA case studies showing how automation can be leveraged, including in the most “barren” technology landscapes. In this workshop, we will discuss:

  • IA case studies involving a range of scope and maturity in processes and technology
  • Developing the IA road map with a supporting business case, including how - IA pilot programs can be standalone initiatives or incorporated within a larger transformation program

5:25 PM PANEL DISCUSSION: Geopolitical Changes and their Impact on GBS

Brexit, Safe Harbor, Duterte in the Philippines and Trump’s ‘Made in America’ are just a few examples of the many political and economic rulings shaping global trade. But what are the implications for the outsourcing industry? How are enterprises planning and operating their Global Business Services strategy and ensuring their work with overseas partners is not put at risk? Coupled with this, a rapidly aging population poses a threat to sustainability in many traditional SSC and BPO locations. This panel examines these vital external factors, and offers solutions you can use to future proof your SSO.


Check out the incredible speaker line-up to see who will be joining Scott.

Download The Latest Agenda