Culture Architect and Customer Experience Expert Co-Creator of Zappos Insights
Robert Richman is a culture strategist and was the
co-creator of Zappos Insights, an innovative program focused on educating
companies on the secrets behind Zappos’ amazing employee culture. Robert was at
Zappos.com before, during, and after the Amazon.com acquisition and helped the
company grow from 1200-1700 people during his time there (50% growth).
Robert built Zappos Insights from a small website to a
thriving multi-million dollar business teaching over 25,000 students per year.
Through his work, Robert has been helpful for improving the employee culture at
hundreds of companies like Google, Toyota, Eli Lilly, and Inuit.
As one of the world’s authorities on employee culture,
Robert is a sought after keynote speaker at conferences around the world and has
been hired to teach culture in person at companies like Google, Toyota, and Eli
Lilly. He has pioneered a number of innovative techniques to build culture,
such as bringing improv comedy to the workplace and started the first
co-working space in America.
His new book, The Culture Blueprint, is a systematic guide
to how a workplace can help people grow, inspire amazing service, and
ultimately drive revenue through amazing culture.
Robert graduated from Northwestern University with a degree
in film, as well as from Georgetown University’s Leadership Coaching Program.
He is a member of the Transformational Leadership Council, and he is the chair
of the business program at American Jewish University.