General Manager, Advanced Process Automation
3:35 PM Robots or People - Who Will Take the Lead on Processes? NICE hosts The Results Companies for a Fireside Chat
The Results Companies wanted to make their employees offboarding HR process as efficient and accurate as possible and hired the NICE unattended robots to handle it. But when it came to automate a real-time customer facing process, they decided to take the attended, personal desktop assistant approach. In this fireside chat you'll hear the thinking process and benefits to be had for each automation approach.