Live Chat Software
March 11 - 13, 2019
Orlando, FL

Nick Webb

CEO
Futurist


6:05 PM KEYNOTE: DELIGHTING YOUR CUSTOMERS: Applying Customer First Strategies to the Back Office

Every year, new data comes out that indicates customer experience is more important than ever. According to Forrester 72% of businesses say that improving their CX is a top priority whilst a study from New Voice Media shows that companies lose more than $62 billion due to poor customer service. Unsurprisingly, most advanced CX strategies originate in the front office however more often than not they fail to permeate through to the SSC. Good CX can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it? This session takes B2C customer experience and demonstrates how you can use it to create surprising service and seamless omni-channel customer experience in the back office


Check out the incredible speaker line-up to see who will be joining Nick.

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