VP, Head of Region
SSONs 2017 Global Report showed that alongside process excellence and functional skills, SSCs are now more than ever looking for customer service, automation and data-analytics to support their latest endeavors. How do you ensure your talent matches your current and future business plans?
- Building career paths in a modern SSC: What are the different routes your talent can take?
- Reassessing your talent needs: Digital, data, knowledge-based – where can you get these skills?
- Developing and tracking diversity
- Accelerating talent to prepare for the future