Live Chat Software
March 11 - 13, 2019
Orlando, FL

Mike Purnell

Business Leader, Global Service Excellence
Kellogg Company


4:20 PM GBS EVOLUTIONS ROOM Customer Experience Management: GBS as an Enabler of Customer Experience Transformation

  • What changes are you seeing in your industry toward customer-centric orientation – emphasizing the customer experience as a foremost priority?
  • How do these changes translate to necessary middle and back office GBS transformations?
  • Where do you see increased integration of GBS to front-office functions/processes?
  • What are the implications for your GBS brand?


Check out the incredible speaker line-up to see who will be joining Mike.

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