is a senior leader with broad experience in Shared Services, Customer
Operations and Global Delivery. He specializes in building high performance
teams, client relationship and driving transformation. Chuy has setup new SSC’s
starting from scratch and has built deep expertise across Order to Cash,
Procure to Pay and Business Analytics.
is currently the Director of Shared Services in Herbalife Nutrition, company he
joined in 2016. Over the last 2 years, Chuy increased overall capacity in 20%,
plus he coordinated the establishment of a new Business Continuity Center in
Querétaro. Also, he has developed a self-assessment program and a 5 years
roadmap to increase adoption levels in Herbalife Nutrition. More recently, Chuy
established an office to run the process for excellence & transition
founded a start-up focused on helping Global Companies to grow their capabilities
in Guadalajara by attracting the right talent and the right cost and developed
a Cognitive Customer Dashboard and Robotics Process Automation frameworks for
Shared Services and Global Delivery Centers.
previously worked in world-class companies, such as Lenovo and IBM, and has profound
experience setting shared services centers in Brazil, Mexico and transitioning
teams from U.S., Canada and LATAM.
Check out the incredible speaker line-up to see who will be joining Michel.