March 11 - 14, 2019
Disney’s Coronado Spring Resort

Melissa Friedman


Director HR Portal & Content
MGM Resorts International

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


3:10 PM HR Your Way! Leveraging the Power of Personalization to Drive a Digital HR Transformation

Welcome to the consumerization of HR service delivery. New strategies are needed to reach and truly engage the current and up-and-coming workforce. Especially when tech is at the forefront of everyday interaction for customers. In today's digital environment, Shared Services has a huge opportunity to evolve the HR service delivery model and build capabilities among the team!
In this session, participants will:
  • Learn where and how to start a digital HR journey
  • Bring together social, mobile, analytics and cloud (SMAC) technologies to radically transform the employee experience
  • Receive examples of personalized service delivery
  • Balance high tech and high touch

Check out the incredible speaker line-up to see who will be joining Melissa.

Download The Latest Agenda