Live Chat Software
March 11 - 13, 2019
Orlando, FL

Mark Davison

Partner
Information Services Group (ISG)

Mark is the global partner responsible for ISG’s Robotic Process Automation and Cognitive Services practice. He has accountability for all aspects of the business across all of ISG’s research and advisory services.  Mark is an active speaker and thought leader at client and public events, such as The Shared Services & Outsourcing Network (SSON) and International Association of Outsourcing Professionals, and is often published and quoted on RPA-related topics.  Mark is one the earliest practitioners of RPA assessment and commercial automation implementation.  He began working in RPA 4+ years ago, while working in business process outsourcing services.  He joined ISG two years ago as a founding member of the Robotic Process Automation practice; building the practice to over 150 consultants across three continents in 18 months.  He has deep experience in all aspects of the RPA life cycle and complex process automation, delivering automations of varying scope and complexity, for numerous client engagements in multiple verticals. Mark is a former CIO and consultant with more than 35 years of experience in process automation, information technology, sourcing, supply chain management, transformation and acquisition integration. His consulting experience includes work for well known firms such as Coopers & Lybrand, Deloitte, and AlixPartners. His industry experience includes acquisition integration, supply chain and IT roles in the banking, manufacturing and distribution industries.  He has held CIO positions for nationwide distribution, retail, media/publishing and textile firms.  He is also an entrepreneur, having founded two consulting firms in IT and supply chain management consulting.



8:30 AM Identify, Prioritize & Implement A Successful Intelligent Automation Program

In the RPA, Cognitive, and AI spaces (collectively called Intelligent Automation or IA), the saying “you must walk before you can run” is very relevant. IA is a valuable tool for a wide variety of processes, functions and organizations, but it is a new area of expertise for most leaders. Fortunately, IA lends itself very well to a pilot program approach, providing a way forward for decision-makers with a significant ROI supported by a modest investment, short time frames, and minimal operational exposure. Join this workshop to understand the definitions, context and evolution of RPA and IA that leaders need to understand before embarking on an IA initiative. We will demonstrate tools to prioritize and plan for those opportunities, so that you can gain the support of management and move to implementation. We will finish the workshop with IA case studies showing how automation can be leveraged, including in the most “barren” technology landscapes. In this workshop, we will discuss:

  • IA case studies involving a range of scope and maturity in processes and technology
  • Developing the IA road map with a supporting business case, including how - IA pilot programs can be standalone initiatives or incorporated within a larger transformation program

12:00 AM Developing an RPA Center of Excellence

  • Getting the right Robotics CoE organizational structure
  • Allocating roles, responsibilities and reporting lines
  • Collaboration with IT architecture, infrastructure, security and change management


Check out the incredible speaker line-up to see who will be joining Mark .

Download The Latest Agenda