Laurel JunkEVP, Enterprise Shared Services
We suspect our journey is a little different than others. The Enterprise Shared Service group at Kaiser Permanente must deliver enterprise-wide results, but without a direct reporting relationship to ESS for many of the functions. We all know it’s a “journey" with multiple phases needed to achieve our vision, but selling that journey to our stakeholders from the outset is easier said than done. This is a story of how Kaiser Permanente began with 60+ Shared Service opportunities, narrowed down to focusing on 22, and then selected 10 to accelerate and deliver Enterprise wide results. Join this session to hear how we established multi-function shared service governance without a GBS (or multi-function) structure, created a baseline for consistency in measurement across very different shared services, and motivated progress and tangible movement to get results. All of this while leading the affordability conversation in US healthcare – from one of the most expensive markets in the country!