Live Chat Software
March 11 - 13, 2019
Orlando, FL

Kapil Jain

SVP and Global Head of Sales and Enterprise Capability
Infosys BPO

Kapil Jain is globally responsible for sales, marketing, M&A, alliances, and influencer relations. He is also the global head of enterprise capability, responsible for all enterprise services, industry solutions and value design. As a member of the Executive Council, he also participates in formulation and deployment of business strategy for Infosys BPO. Kapil also serves as a director on the board of Infosys McCamish Systems, an Infosys company.

Kapil has been with Infosys since 2000 and has served in a number of leadership roles in technology and operations across sales, delivery, transition and solution design. Prior to joining Infosys, he has been with HSBC's corporate finance and advisory group and ICRA. He has more than 25 years of experience overall, 17 in India and 8 in the US.

Kapil has an MBA and MS from Case Western Reserve University, USA, and has done his engineering from the Indian Institute of Technology (IIT), Roorkee.



8:50 AM IMAGINING THE FUTURE OF SERVICE DELIVERY! Technology, Operating Models and People

The pace of change in the SSO market today means that shared service leaders can no longer choose to be reactionary. In order to keep their competitive edge they must learn to anticipate the future direction of the industry and envisage it in their planning. This panels gathers together some of the most innovative, creative and forward thinking minds to debate where they think the industry is going!

  • Exponential technology disruptions: What’s the future for RPA and Intelligent Automation
  • Next generation service delivery models: Captive, Outsourced, Virtual?
  • Talent and Geography: What’s the next talent profile and where can SSCs obtain it?


Check out the incredible speaker line-up to see who will be joining Kapil.

Download The Latest Agenda