Live Chat Software
March 11 - 14, 2019
Orlando, FL
Speaker Information:

Kapil Jain


SVP and Global Head of Sales and Enterprise Capability
Infosys BPO


8:50 AM IMAGINING THE FUTURE OF SERVICE DELIVERY! Technology, Operating Models and People

The pace of change in the SSO market today means that shared service leaders can no longer choose to be reactionary. In order to keep their competitive edge they must learn to anticipate the future direction of the industry and envisage it in their planning. This panels gathers together some of the most innovative, creative and forward thinking minds to debate where they think the industry is going!

  • Exponential technology disruptions: What’s the future for RPA and Intelligent Automation
  • Next generation service delivery models: Captive, Outsourced, Virtual?
  • Talent and Geography: What’s the next talent profile and where can SSCs obtain it?


Check out the incredible speaker line-up to see who will be joining Kapil.

Download The Latest Agenda