SVP, Global Business Services
Workshops & Master Classes Day One: Tuesday, March 12th, 2019
Tuesday, March 12th, 2019
Does it seem that every company is going through a transformation? There is no doubt that we are living in an increasingly transformative period, classified as the age of acceleration. This acceleration is illustrated by massive disruption happening at high velocity to our traditional business practices. It is an age in which entire industries are being reshaped with routine business models being rendered useless in favor of more agile people, plans and processes. It’s a period where the premium for more innovative and effective shared services operating model design and execution has never been more important.
Let’s talk about how transformation can actually be the catalyst to finallymove your SSC to multi-functional, or your multi-functional SSC to a
GBS or your GBS into a truly valued business partner. We’ll explore
specific examples of what to do (or not do) during transformation with
guidance on how to leverage new knowledge, processes, practices and
talent. Don’t miss this lively keynote panel to hear how several SSOs are capitalizing on their organization’s transformation.
Business services offerings have been evolving to extend beyond the transactions into expertise-based processes. This evolution underscores the necessity of building business services delivery models comprehensively across end-to-end business processes. Today's most successful companies are utilizing Business Services to deploy crossfunctional competencies which drive innovation within and outside of Business Services and to help drive transformative strategy through holistic, outcome-based governance structures. A leading example lies in how organizations are increasingly looking to business services to define and implement enterprise data strategies which in turn enables them to provide analytical services to the broader business while deploying intelligent automation, cloud and other digital technologies in doing so.