March 11 - 14, 2019
Disney’s Coronado Spring Resort

Kalyan Pentakota


Director Process Excellence - Consumer Lending and Protect Experiences
USAA

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019


10:45 AM The Changing Value Proposition of Outsourcing

With re-upping of contracts and tech being the newest pressure on BPOs:
  • Why are organizations investing in BPOs?
  • What new offerings are BPO providers providing their clients?
  • What do contracts look like and how are they changing in today's intelligent automation heavy space?

Check out the incredible speaker line-up to see who will be joining Kalyan.

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