What is Generative AI and How does it integrate into GBS? This session will discuss how to unlock the potential of AI enabled systems to drive strategic decision making and business insights.  Realize the gains and time saving to support redistribution of work. 

• Defining GPT models ad what is the context for GBS organizations 
• Practical guidelines and governance to roll out GPT 
• Empower employees and drive strategic decision making 
• Overcome the system biases and learn how to scale 

The people in the shared services work environment create the culture. When emphasis is put on the people who do the work, an investment can be made in those employees. 

• Engaging employees in solution driven process mapping to identify vulnerabilities in the department and addressing those that affected the work culture 
• Focusing questions on job, job functions, and inclusivity