Juliano GodoyHead, North America Business Services
In the RPA, Cognitive, and AI spaces (collectively called Intelligent Automation or IA), the saying “you must walk before you can run” is very relevant. IA is a valuable tool for a wide variety of processes, functions and organizations, but it is a new area of expertise for most leaders. Fortunately, IA lends itself very well to a pilot program approach, providing a way forward for decision-makers with a significant ROI supported by a modest investment, short time frames, and minimal operational exposure. Join this workshop to understand the definitions, context and evolution of RPA and IA that leaders need to understand before embarking on an IA initiative. We will demonstrate tools to prioritize and plan for those opportunities, so that you can gain the support of management and move to implementation. We will finish the workshop with IA case studies showing how automation can be leveraged, including in the most “barren” technology landscapes. In this workshop, we will discuss:
- IA case studies involving a range of scope and maturity in processes and technology
- Developing the IA road map with a supporting business case, including how - IA pilot programs can be standalone initiatives or incorporated within a larger transformation program
Global Business Services can provide incredible advantages when done well; visibility, access to value-add services, global economies of scale to name a few. However whilst there is still significant movement towards global business services, 72 percent of organizations not currently using GBS do not plan to make the shift, and 4 percent tried GBS but switched back.
This session features four leaders who have tried and tested GBS, who will uncover the truth behind GBS.