Senior Director, Shared Services Operations
Day Three: Thursday, March 14th, 2019
Thursday, March 14th, 2019
12:45 PM Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes
Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, processoriented world, functional hierarchies continue to dominate organizations. While most project teams are cross-functional, few operations team are. Shared Services is the perfect opportunity to rotate your organization to create & sustain end-to-end processes.
- See how a process view changes everything
- Learn from practical examples that most companies experience
- Develop a vision for creating sustained success with your end-to-end processes