March 11 - 14, 2019
Disney’s Coronado Spring Resort

John Sparks


Senior Director, Shared Services Operations
World Vision

Day Three: Thursday, March 14th, 2019

Thursday, March 14th, 2019


12:45 PM Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes

Many of us have been exposed to the Lean Six Sigma idea of flow...one of the core principles for operational excellence. Hand-offs between people or departments are the enemy of flow and greatly contribute to inefficient and ineffective processes. But even in our global, cross-functional, processoriented world, functional hierarchies continue to dominate organizations. While most project teams are cross-functional, few operations team are. Shared Services is the perfect opportunity to rotate your organization to create & sustain end-to-end processes.
  • See how a process view changes everything
  • Learn from practical examples that most companies experience
  • Develop a vision for creating sustained success with your end-to-end processes

Check out the incredible speaker line-up to see who will be joining John .

Download The Latest Agenda