March 11 - 14, 2019
Disney’s Coronado Spring Resort

Jennifer Suarez Jankes


Director and Associate General Counsel
Citi Tampa

Pre-Conference Site Tour Day: Monday, March 11th, 2019

Monday, March 11th, 2019


1:00 PM Citi: Shared Services Center Tampa

The Citi Tampa site established in 1983 supports more than 30 unique lines of business including: a large Anti-Money Laundering Operations, Shared Services, Global Banking Functions, an Institutional Client Group and Technology operations. Citi maintains proactive relationships with 20 community partners and has donated nearly $250,000 throughout the Tampa
Bay community.

With more than 7,400 employees,=the Citi Tampa site has experienced a work evolution from a processoriented site to a more client-centric and middle office roles today.

As part of the tour of Citi Tampa visitors will:
• Learn how Citi processes and manages work across global
locations.
• Get a first-hand look at a Global Security Operations Center
• Explore how employees work in a shared services environment

Hosted By: Jennifer Suarez Jankes, Director and Associate General Counsel, Citi Tampa & Sterling Ivey, Site Manager and Public Affairs
Director, Citi Tampa

Limited to the first 50 people.

Workshops & Master Classes Day One: Tuesday, March 12th, 2019

Tuesday, March 12th, 2019


3:55 PM Unlocking Capacity: Bringing Non-Traditional Functions Into Shared Services

Interested in what your peers are doing to sell more services? How they are combating a fear of job loss by adding more opportunities to create value in SS? This session will present ways to serve your customers outside of the traditional Finance, HR and other areas. By adding innovative, higher value and knowledge based processes like those seen in sales and marketing, strategic sourcing, real estate and analytics - SSOs can create greater value, increase employee engagement contribute to enterprise wide decision support.

In this session, participants will choose a roundtable of choice and engage in discussion for expanding scope, where and when it makes sense.

Roundtable A: Strategic Sourcing Qiana Levy, Head of Global Procurement and Strategic Sourcing, Learfield

Roundtable B: Real Estate & Facilities Management Michael Frankel, Executive Director and Head of GBS, Amgen

Roundtable C: Financial Planning And Analysis Marianela Urgelles, Shared Services Director, Intel

Roundtable D: Legal Operations Jennifer Suarez Jankes, Director and Associate General Counsel, Citi Tampa 


Check out the incredible speaker line-up to see who will be joining Jennifer Suarez.

Download The Latest Agenda