March 11 - 14, 2019
Disney’s Coronado Spring Resort

James Simonian

VP Customer Success

Day Two: Wednesday, March 13th, 2019

Wednesday, March 13th, 2019

4:20 PM PANEL: Measuring Customer Success and Satisfaction in Shared Services

Are your services meeting or surpassing a customer's expectations? How do you know? Understanding and meeting the needs of customers is key to moving beyond the basics of service and expanding services - whether they are growth or investment related.
In this session, participants will:
  • Examine case studies of organizations that are using in-app, postservice or email surveys
  • Evaluate how you can use Net Promoter Scores to evaluate satisfaction
  • Identify additional strategies for proactively interacting with your customers, humanizing your brand and showing you value a customer centric approach

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda