Gareth MorganSVP Transformation, Enabling Functions
- New technologies have presented new service delivery model opportunities: IA, Virtual, etc. How have GBS organizations gone about mapping of their processes to best fit service delivery model?
- What are the anticipated impacts to governance? How are panelists starting to change their governance processes in reaction?
- How far should organizations seek to go toward an integrated GBS? How could these new service delivery models facilitate an integrated GBS?