Live Chat Software
March 11 - 13, 2019
Orlando, FL

Gareth Morgan

SVP Transformation, Enabling Functions
Pearson


3:05 PM GBS EVOLUTIONS: Using the Expanding Palette of Delivery Models to Maximize GBS Value

  • New technologies have presented new service delivery model opportunities: IA, Virtual, etc. How have GBS organizations gone about mapping of their processes to best fit service delivery model?
  • What are the anticipated impacts to governance? How are panelists starting to change their governance processes in reaction?
  • How far should organizations seek to go toward an integrated GBS? How could these new service delivery models facilitate an integrated GBS?


Check out the incredible speaker line-up to see who will be joining Gareth.

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