Live Chat Software
March 11 - 14, 2019
Orlando, FL
Speaker Information:

Cindy Gallagher


SVP, GBS
Discovery Channel


2:05 PM GBS EVOLUTIONS: Evolution of GBS Talent: Sourcing and Retaining the Talent You Will Need in 2018 and Beyond

We all know the old talent model needed to deliver transactional processes. What is the new talent model to support an increasingly automated GBS – is there one or many?

  • What are the emerging, must-have skill sets: customer focused, cross-functional, technical/programming needs?
  • Retaining talent – what will career trajectories look like in the new talent model?
  • How are organizations reacting to changing needs – e.g. Location strategy? Recruiting sources? Alt. SDM?


Check out the incredible speaker line-up to see who will be joining Cindy.

Download The Latest Agenda