Live Chat Software
March 11 - 14, 2019
Orlando, FL
Speaker Information:

Christian Rodriguez


Director, Commercial Business Solutions
Bacardi


4:40 PM Excelling in an SSC with 90% Millennials

Millennials already form over 50% of the workforce, but at Bacardi SSC its 90% which incidentally is exactly the target population for their products. To harness the skills of this demographic they have created a series of very successful initiatives including mentoring programs, branding, rising stars and an aggressive work-life balance agenda.
On top of this their social media policy includes internal Facebook pages and Instagram, which is being harnessed to drive engagement and retention.

2:05 PM GBS EVOLUTIONS: Evolution of GBS Talent: Sourcing and Retaining the Talent You Will Need in 2018 and Beyond

We all know the old talent model needed to deliver transactional processes. What is the new talent model to support an increasingly automated GBS – is there one or many?

  • What are the emerging, must-have skill sets: customer focused, cross-functional, technical/programming needs?
  • Retaining talent – what will career trajectories look like in the new talent model?
  • How are organizations reacting to changing needs – e.g. Location strategy? Recruiting sources? Alt. SDM?


Check out the incredible speaker line-up to see who will be joining Christian.

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