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March 11 - 14, 2019
Disney’s Coronado Spring Resort

Our 2019 Speaker Faculty

Advisory Board


Debbie Ballard
Debbie Ballard
Vice President, GBS
McDonald's
Robert (Bob) Cecil
Robert (Bob) Cecil
Partner
KPMG
Graham Russell
Graham Russell
Director BPO
WPP
Cindy Gallagher
Cindy Gallagher
CEO
LibertySource
Kapil Jain
Kapil Jain
SVP, Global Head of Sales and Enterprise Capability
Infosys BPM
Jay Desai
Jay Desai
Senior Director of Outsourcing CoE
AbbVie
Lee Coulter
Lee Coulter
CEO
Shared Services, Ascension Health Ministry
Scott Manning
Scott Manning
Partner and Practice Lead
ScottMadden, Inc
Edward Hansen
Edward Hansen
Partner
Morgan Lewis
Deborah Kops
Deborah Kops
Founder
Sourcing Change

Keynotes


Cathy O’Dowd
Cathy O’Dowd
1st Female to Summit Mt. Everest and Author of Everest
Free to Decide
Bettina Warburg
Bettina Warburg
Blockchain Researcher, Entrepreneur and Educator
"How The Blockchain Will Radically Transform Enterprise Services"
Robert Richman
Robert Richman
Culture Architect and Customer Experience Expert
Co-Creator of Zappos Insights

Industry Keynotes


Kamila Grembowicz
Kamila Grembowicz
SVP, Global Business Services
Adidas Group
Steven Jo
Steven Jo
COO, Transformation Office
Silicon Valley Bank
Suzanne Leopoldi-Nichols
Suzanne Leopoldi-Nichols
President of Global Business Services
UPS
Cathy Bilotta
Cathy Bilotta
Director, Strategic Initiatives, GBS
Raytheon
John Standring
John Standring
SVP & GM Global Servicing Operations
American Express
Alexander von Thielmann
Alexander von Thielmann
SVP of Shared Services
Siemens
Tony Padilla
Tony Padilla
Director, Information Services and Enterprise Services Integration
The Boeing Company
Kelly Litster
Kelly Litster
SVP, Finance Shared Services
MGM Resorts International
Rodney Bergman
Rodney Bergman
SVP Global Business Services
Celestica
Auston Davis
Auston Davis
CIO
Stanford Children’s Hospital
Ryan Loy
Ryan Loy
Chief Information Officer
EBSCO
David Naismith
David Naismith
Senior Director, Strategy & Operations - Employee Services
Cisco

Speakers


Kris Ahrend
Kris Ahrend
President of U.S. Shared Services
Warner Music Group
James Alessandrini
James Alessandrini
Director of HR Analytics & Shared Services
Loews
Juan Araya
Juan Araya
Senior Lead, CoE, LatAm
Uber
Yazdi Bagli
Yazdi Bagli
SVP, Global Business Services
Walmart
Nitin Batra
Nitin Batra
Managing Director, Global COO, Legal
Citi
Douglas Becker
Douglas Becker
Director, HR Technology
Trinity Health
David Bedard
David Bedard
SVP, Finance Service Organization
New York Life
Satish Bengeri
Satish Bengeri
Senior Director - Global Intelligent Automation LeadSenior Director of Global Robotic Process Automation
Cargill
Todd Blevins
Todd Blevins
VP, Shared Services
UL
Lori Bondar
Lori Bondar
Vice President, Controller & Chief Accounting Officer
Avery Dennison
Robert Bradford
Robert Bradford
SVP, GBS
Akzonobel
Sue Brauer
Sue Brauer
VP, Strategy & Transformation, Finance Operations
Pearson
Gary Burke
Gary Burke
VP, Finance Transformation and Shared Services
Honeywell
Kym Burke
Kym Burke
Director, HR Services
The Mosaic Company
Amy Burns
Amy Burns
VP, Six Sigma
McKesson
Kris Caskey
Kris Caskey
VP, Shared Services
PGA Tour
Erin Champlin
Erin Champlin
VP, Global Services & Enterprise Transformation
Johnson & Johnson
Chuy Michel
Chuy Michel
Director, Global Business Services
Herbalife
Sue Danino
Sue Danino
VP, Finance
Hubbell Incorporated
Ryan Davis
Ryan Davis
SVP, Procurement Management
Bank of America
Mark Davison
Mark Davison
Global Partner, Robotic Process and Cognitive Automation
ISG
Daniel Davidson
Daniel Davidson
VP of Finance Shared Services
Equifax
Kristin Deegan
Kristin Deegan
VP, HR Shared Services and Technology
Cox Automotive Inc.
Sue Dempsey
Sue Dempsey
Senior Director, GBS Service Center Lead, KNA
Kellogg Company
Nadia DeVilla
Nadia DeVilla
VP, Head of Digital Transformation & Business Development
Manulife
Tom Dewaele
Tom Dewaele
VP, Global HR Services
Unilever
Mark Etwaru
Mark Etwaru
Digital Transformation Leader
Estee Lauder
David Evangelista
David Evangelista
Senior Vice President & General Manager
McKesson
Antoine (Tony) Ezell
Antoine (Tony) Ezell
VP, Enterprise Capabilities and Solutions
Eli Lilly and Company
Quasar Hamirani
Quasar Hamirani
Head of People Ops
Airbnb
Julie Harbert
Julie Harbert
VP, Shared Services
Entergy
Mary Agoglia Hoeltzel
Mary Agoglia Hoeltzel
VP and Global Chief Accounting Officer
Cigna
Chad Keenen
Chad Keenen
Director of Shared Services
Corning Incorporated
Shelia Knuckles
Shelia Knuckles
Business Process Outsourcing Relationship Lead
Daltile
Michael Konstas
Michael Konstas
VP, Finance Shared Services
American Express Global Travel Business
Manny Korakis
Manny Korakis
SVP, Corporate Controller and CAO
IQVIA Holdings
Qiana Levy
Qiana Levy
Head of Global Procurement/Strategic Sourcing
Learfield
Wendy Lucio
Wendy Lucio
VP, HR Shared Service
Southwire Company
Deepak Luthra
Deepak Luthra
Digital Innovation and Transformation Lead
Bristol-Myers Squibb
Jeff Machols
Jeff Machols
VP, Head of Continuous Improvement
Voya
Chris McCann
Chris McCann
Director of Strategy and Enablement, Global Business Services
Bose
Dan Melchior
Dan Melchior
VP - Global Enablement: Process & Capabilities
McCormick
Marcia Moran
Marcia Moran
VP, Global Finance Shared Services
Mylan
Charles Morgan
Charles Morgan
VP, Finance Shared Services
Aetna
Lisa Murphy
Lisa Murphy
VP, Global Shared Services
Whole Foods Market
Thomas Nesteruk
Thomas Nesteruk
EVP, Shared Services
CACI
Eddie Northen
Eddie Northen
SVP, CFO and Treasurer
Rollins, Inc
Bill Parker
Bill Parker
Vice President, Global Business Services
AECOM
Claudia Petrocchi
Claudia Petrocchi
Head of Global HR Customer Support Services and IM CoE
Ericsson
Robert Phillips
Robert Phillips
AVP, Finance and Continuous Improvement
Canadian Tire Corporation
Shadi Rezvan
Shadi Rezvan
Senior Manager Shared Services & Transformation
Twitter
Xavier Rodriguez
Xavier Rodriguez
Global Director, Finance Shared Business Services
Technicolor
Tony Saldanha
Tony Saldanha
Former VP IT & GBS
Procter & Gamble
Ken Somers
Ken Somers
VP & Head of Strategy and Governance - Enterprise Shared Services at
XL Catlin
John Sparks
John Sparks
Senior Director, Shared Services Operations
World Vision
Victor Susman
Victor Susman
Senior Director, GBS Global Delivery
Kimberly Clark
Richard Swan
Richard Swan
President
Koch Business Solutions
John Transier
John Transier
SVP, Finance
Harland Clarke
Marianela Urgelles
Marianela Urgelles
Shared Service Center Director
Intel Corporation
Kristin White
Kristin White
Senior Director of Financial Controls and Risk Management
Cisco Systems
Ruben Vargas
Ruben Vargas
Sourcing Director
Thomson Reuters
Christian Yllescas
Christian Yllescas
Business Service Head for the Americas
LEDVANCE
Karla Younger
Karla Younger
VP, HR Shared Services
Coca-Cola Company
Pamela J. Wolfe
Pamela J. Wolfe
Chief, Enterprise Services Division NASA Shared Services Center
NASA
Pam Velcheck
Pam Velcheck
Sr Manager, HR Global Service Delivery Manager
General Mills
Scott Furlong
Scott Furlong
Partner
Information Services Group (ISG)
Cindy Hannafey
Cindy Hannafey
Managing Director
UHY Advisors
Amy Gallagher
Amy Gallagher
Managing Director
UHY Advisors
Brent LaRoche
Brent LaRoche
Principal, Operational Excellence, LSSMBB MBA
Agilify
Darin Munn
Darin Munn
Automation Implementation Lead
Agilify
Kane Peschl
Kane Peschl
Robotic Solutions Specialist
Redwood Solutions
Brad DeMent
Brad DeMent
Partner
ScottMadden
Craig Ackerman
Craig Ackerman
Global Head, RPA
Chazey Partners
Phil Searle
Phil Searle
Founder & CEO
Chazey Partners
Michael Shultz
Michael Shultz
Director of Finance Transformation
BlackLine
Heather King
Heather King
Divisional Director
SSON
Fernando Maffessoni
Fernando Maffessoni
VP, Technology & Shared Services LATAM
Anheuser-Busch