Robert Phillips

Director of Shared Services
Canadian Blood Services


12:15 PM Automation for the Mid-Cap SSC

For smaller businesses, it can be harder to show a significant ROI on an Intelligent Automation journey, and it can feel overwhelming when you don’t know where to start!

  • Canadian Blood Services’ journey, and how they decided to approach automation
  • Tools and technologies which are not scale dependent, and can be used in smaller test/prototype/proof of concept scenarios
  • Is it all about numbers? Can IA work for smaller processes and quantities? And how can you make the business case work
  • Lessons learned, and applying some leading practices from global automation, specific to mid-size organizations looking to automate
  • Using automation to find ways to add value, and maintain employee engagement through the transition