Podcast with the Godmother of Shared Services: Deborah Kops

Deborah Kops joins us and brings us back to industry pioneers who started to destroy organizations in order to put something more creative together. She’s skeptical of whether robots will be creative destruction due to the fact that she feels her colleagues are looking at automation as simply process improvement and removing cost as opposed to creating. Deborah say’s that you cannot create if you’re focused on cost. On cost, she notes that there are two types of CFO’s- control CFO’s and growth CFO’s- and a smart shared services executive always looks to report to a growth CFO due to the fact that Shared Service is about growth, not cost. Jumping off of the concept of liberation theology, Deborah sees automation as liberation technology.

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