This year's event comes at a crucial and complex time, as many shared services leaders find themselves rapidly moving into unchartered territory, where automation and analytics are seen as essential to get to the value adding SSC. The program is designed with a combination of maturity tracks and small group discussions, meaning you can tailor your agenda no matter what the size, function or challenge of your shared services center.
Organizations leading the program and the sessions they are speaking on include:
- Colgate-Palmolive on “Inspiring a Global Team, Leveraging Talent and Enabling Technology”
- Swiss Re on “Overcoming Perceptions: Back Office Servants to Crucial Business Partners”
- Mars on “All Aboard? What’s the Best Way to Get Stakeholder Buy-in”
- Edgewell on “Automation, Digitization and the Four Generation Workplace"
- Panel with JLL on “One Happy Family? Making Your Outsourcing Provider a Part of Your Team”
- S&P Dow Jones Indices on “What Does the CFO Want? The Top 3 Strategies to Add Ultimate Value”
- P&G on “Transforming the Way Business is Done: Learning From the Largest, Most Progressive Shared Service Organization in the world"
- Vodafone on “People, Performance, Management, Systems: Why is Vodafone Urging SSCs to Go Back to Basics?”
Download the agenda to find out all of the information about the weeklong event & register to join us in March!
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Convince Your Boss LetterNeed help getting approval to attend SS&O Week?
Print this 'Convince Your Boss' letter, customize it and share with your boss so that you can get the buy-in to attend the SS&O Week in March.
Shared Services Week Site Tour DayInterested in getting the most hands-on experience offered at Shared Services Week? Take a look at our three planned site-tours including tours at PricewaterhouseCoopers, Coca-Cola and Johnson & Johnson. These tours will provide you an inside look at some of the most advanced and optimized shared service centers. Join us to find out how the experts do it and take back key strategies you can take back to your own SSC.
Your RPA Guide for SSOWAt a time where embedding robotics into an SSC is proven to automate transactional work, increase productivity, eliminate errors and more, it's vital to know the facts for the benefit of your own organization. View this RPA Guide for the SS&O Week and plan your event experience around Robotic Process Automation.
Leap-frog the Shared Services Maturity CurveSince shared services were established back in the 1980s, technology has rocketed forward in sophistication and digitally capable talent has joined the workforce; meanwhile SSC models have been tried and perfected by many of the leading enterprises. These sessions are aimed at helping you gather advice, lessons learned and brand new concepts to help you accelerate your SSO journey and leap-frog that maturity curve.
Current Attendee SnapshotLearn more about the current attendees of the 21st annual Shared Services and Outsourcing Week. Will you be one of them? Compared to last year, we're already tracking 100% ahead in attendance!
SSON: State of the Industry SurveySSON Network put together this year, 2016's State of the Industry survey based on data collected from shared service centers. Check out all of the detailed information by downloading it here!
Your Shared Services Career Path
How good are you at ‘managing to numbers’? That’s a skill you will need to develop if you want to have a solid career ahead of you. Add to that a good understanding of IT and the ability to demonstrate first-hand experience of (or exposure to) operations – plus a strong dose of relationship management and a heightened sense of self-promotion; and not least important: proven ability in change management … and you might just stand a chance.Download this exclusive whitepaper for more information on the opportunities you have as a shared services executive, and the most valuable points you should focus on to advance your career.
DART Report: U.S. Shared Services Landscape
This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.
Robotic Process Automation Security: How to Ensure Your BOT Doesn't Go TerminatorRobotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the ptoential scenario of dezons of robots running amok across its systems. So, what's real and what's not when it comes to RPA security concerns? The comprehensive report dives into the key factors, challenges and concerns of implementing RPA.
SSON 2017 Calendar of EventsThe Official SSON 2017 Calendar of Events!
2016 Insight from Onsite Profiling ReportSSON wanted to get a better idea of who our attendees actually are and what’s pushing their SSO strategy in 2016 and beyond. During the 4 day event, we polled all attendees through the SSON Networking Mobile App and gathered invaluable insight from onsite. Insight we’re delighted to share with you...
2016 Insight from Onsite Part 2You already saw Part 1, now here's the highly anticipated Part 2, diving deeper into who our attendees are, more about their organizations, and their biggest challenges and investment areas.
20th Annual SSOW Post Show ReportThe 20th Annual SSOW Post Show Report will give you the BEST insight into what you can expect for the 21st annual SSOW! Check out all of the highlights, testimonials, photos and those who joined us during March.
Past Attendee SnapShotNot sure what to expect at this year's Shared Service Week? Check out the different job titles and companies that were represented at last year's event!
[Interactive Content] The Evolution of U.S. Shared Service Centers from 2000-2015SSON’s new global analytics center, Dart Institute, brings you their latest research on the growth trends in U.S. SSC location, function and industries. It displays the data in an interactive visual format to help you understand the shape of the current U.S. SSC landscape and where it’s heading in the future.
• What are the most popular U.S. cities and states as Shared Services Center locations?
• How and where are U.S. SSCs expanding their functional scope?
• How do graduate talent availability and starting salaries compare across states and affect SSC location selection?
HRSSO in LATAM: Interactive MapShared Services and Outsourcing Organizations are different all over the world, and in order to succeed in the realm of Global Shared Services, it is crucial to be aware of this. As SSCs continue to grow and develop in Latin America, it is important to understand the different policies and regulations surrounding these centers throughout both the region as a whole, and on a country-by-country basis. This interactive map provides statistics, strengths and weaknesses, and regulatory information regarding the state of Shared Services and Outsourcing in specific LATAM countries, as well as information on potential solutions for your company or organization.
2017 Shared Services Calendar of EventsEach year, we continuously strive to deliver better events that meet your needs and exceed your expectations. That means that whether you've joined us in the past or not, in 2017 you'll gain new experiences and new knowledge in our reformatted sessions led by never-before-seen expert speakers.
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10 Things That Will Change Post SSC Launch
After spending so much time building up to a launch of an SSC, sometimes it’s difficult to picture what dynamics within your organization will change going forward. What actually changes after you launch an SSC? We've quizzed 9 Shared Services thought-leaders to look back and share their real life examples, and provide us with the most significant changes that occurred for them after launching an SSC.
Click on the thumbnail to read the list.
Why bring robotic process automation and cognitive capabilities together? This short video shares how combining the two technologies provides a solution that provides value to customers today and in the future.
Pepsi quenches its global SS&O thirst
PepsiCo's VP Global Operations & Shared Services, Shakti Jauhar, knows the importance of remaining loyal to local roots while driving a global agenda. He talks standardization practices in this exclusive interview as well as the importance of being analytical and leveraging technology when doing so.
Volvo's key to data sharing and root cause analysis
Mary Rumley, VP, HR Services Americas, Volvo speaks about the importance of sharing data information with the employees of shared services to have an impact. Using root cause analysis when sharing bad news to create an action plan, and more.
High-Level SSO Strategy with Hong Le
We caught up with Hong Le, Director of HRIS at Inova Health System, and asked her about talent management, technology, innovation, and the processes she uses to continue operational improvement every day.
The Brightside of wrong: How you can learn more from failure than success
Debbie Vander Bogart, VP, Global Shared Services at Levi Strauss & Co., encourages you to take a hard look at your failures in order to glean powerful insights for the future.
2016 SS&O Week: Lee Coulter
View Lee's session as he dives into “From Expense to Revenue – Make the Jump to a Revenue Generating Shared Services Organization”
2016 SS&O Week: Diana Tremblay
View Diana’s session from the 2016 SS&O Week as she dives into “Taking Shared Services to GBS and Beyond – The Continued Journey to a Best in Class GBS Organization.”
A High Level Approach to Successful IT Shared Services Implementation
While launching shared services is not for the faint-of-heart, taking a high-level approach helps identify what's important to focus on. Joanie Walker and Michael LaMonaca continue their 'Shared Services for IT' series.
A Past Presentation from the Shared Services sector of the U.S. Department of Commerce
To deliver Commerce’s mission, customers need access to high quality services in the core functional areas of Human Resources (HR), Acquisitions (ACQ), Information Technology (IT) and Financial Management (FM). The Department of Commerce highlights the way it works best with Shared Services.
A Past Presentation from General Motors on TAKING SHARED SERVICES TO GBS AND BEYOND – THE CONTINUED JOURNEY TO A BEST IN CLASS GBS ORGANIZATION
Employees recognize General Motors GBS as a great organization and want to come to work on the team because of the collaborative work environment. Take a look at this past presentation to get full insight on this topic.
A Past Presentation on McCormick & Company, Inc. Shared Services & Outsourcing Network
Governance is needed for management of complex, multi-party, multi-service, relationships to achieve specific goals or to ensure desired behaviors and outcomes. This presentation goes into the specifics of why governance is needed.
Googlization and Amazonization of Procurement
Content courtesy of our Sponsor - Edgeverve
Whitepaper: [Playbook] 8 Plays to Deliver an Integrated Customer Service Experience
Content courtesy of our Sponsor - Edgeverve
How ANZ Has Rapidly Adopted a Robotics Process Automation (RPA) Program
I recently visited ANZ in Bengaluru, along with some of my colleagues, to
learn about how ANZ has rapidly adopted a Robotics Process Automation
(RPA) program. Unlike many organizations we meet, ANZ spent limited time
on planning for automation and instead jumped into implementing it as
rapidly as possible by developing organizational understanding and
5 Tips to Ensure BPO Truly Makes a Difference
In today’s fast changing business culture, many organizations are looking for ways to save costs while staying focused on core operations. To achieve these goals, many executives have turned to business process outsourcing (BPO).
But, when it comes to BPO, what should companies consider to ensure cost savings and top of line performance without extra oversight? There are 5 best practices that will ensure BPO truly makes the difference – from customer support to back office solutions.
The Top 4 Pitfalls of BPO
With IT outsourcing and business process outsourcing (BPO) having been around for more than 40 years as well-established options for companies, one can wonder why we often can read about outsourcing contracts failing to deliver as expected. The main reason is still that many companies do not take in professional help to support them through the outsourcing, but try to do it with the resources available within the company instead of using these resources on other internal project where their skills would match better.
Knowledge - Driven Approach to Better Customer Service Experience
Content courtesy of our Sponsor - Edgeverve
Top 10 Tips to Leading Finance Transformation
SSON's managing editor Barbara Hodge recently spoke with a tried and tested Shared Services & Outsourcing leader to get some insights on what is crucial to update in Finance functions in order to adapt and prepare for a new, digital age of commerce.
In this easy-to-digest eBook discover the Top 10 Tips to Leading Finance Transformation from Keith McEvoy, Shared Services Center Director and Global Procure-to-Pay owner at Hertz.
How Does Robotic Process Automation Fit Into Your Operations? [Mind map]
Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different? The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.
Top Ten Tips for Optimizing Your P2P Function
The procure-to-pay function tends to be one of the lower-profile arms of any organization, but there’s no doubt that it’s one of the most important - especially in times such as these when cutting down on costs and renegotiating payment terms have taken on such increased importance for cash-starved firms the world over.
7 Reasons to Invest in a Vision (the ROI is worth it)
At a recent Shared Services & Outsourcing conference, a popular breakout session centred around How to Develop a High Performance Shared Services Centre. It was so well received that we asked each presenter to contribute an article on what was discussed, incorporating participants’ feedback. Here is Rakesh Sangani's contribution, detailing how to establish a “Vision and Values” framework. This article is free, and available to download now.
Networking at Events: Bringing the Benefits Home
Mark Seethaler, CPA, APM, Global Payments Manager, LDS Church | Treasury Services describes how he is able to turn conference discoveries into applied benefits for his organisation, and take the value of networking home with him. This article is free, and available to download now.
The Ultimate HR Challenge: How to Evaluate In- vs. Outsourcing and Implement a New Model – in Just 3 Months
Anupam Diwan, Senior Manager - Human Resources, for Projects, Planning & Execution at Express Scripts, Inc., looks back on her outsourcing career and details how she was given the ultimate task of implimenting a new Shared Services model, within the space of three months.
Top 5 Recommendations for HR Professionals attending SS&O Week
We'd love to help you customize your agenda for the SS&O Week 2015.
Here are our 5 ways Finance & Accounting professionals can benefit from being onsite at the North American Shared Services & Outsourcing Week!
Do You Have the Right Contracting and Negotiation Skills to Get the Job Done?
Ed Hansen, partner at Baker & McKenzie LLP and co-chair the North American Sourcing Practice, and Jeanette Nyden, a recognized thought leader and negotiation expert detail what they believe to be the perfect contracting and negotiation skills to get the job done in this free article, available to download now.
Building Shared Services For the Long Term
In this article, Dan Henderson, former president of Global Business Services for AlliedSignal, highlights four key aspects of a successful services delivery model that is flexible enough to adapt to changing internal requirements. Read this exclusive SSON article by downloading now.
Is the Lift and Shift Model of Migration Still Relevant?
When you’ve identified processes to transfer into a Shared Services model, do you fix the processes first, and then shift the work over? Or do you just hand the whole shebang to the Shared Services experts, who will evaluate what works and what doesn’t to come up with a double whammy: first, wins as a result of the ‘fixes’; and second, wins as a result of SSC standardization?
Amarpreet Bhamra debates the relevancy of the "Lift and Shift" model of Migration in this Article, available to download for free now.