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Convince Your Boss Letter

Need help getting approval to attend SS&O Week?

Print this 'Convince Your Boss' letter, customize it and share with your boss so that you can get the buy-in to attend the SS&O Week in March.

Past Attendee Snapshot - 2018 Edition

Not sure what to expect at this year's Shared Service Week?  Check out the different job titles and companies that were represented at last year's event!


2017 State of the Shared Services Industry Report

SSON Network put together this year, 2016's State of the Industry survey based on data collected from shared service centers.  Check out all of the detailed information by downloading it here!

DART Report: U.S. Shared Services Landscape

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.

Robotic Process Automation Security: How to Ensure Your BOT Doesn't Go Terminator

Robotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. More often than not, it's the IT department that is slamming on the brakes, concerned about the ptoential scenario of dezons of robots running amok across its systems. So, what's real and what's not when it comes to RPA security concerns? The comprehensive report dives into the key factors, challenges and concerns of implementing RPA.

Your Shared Services Career Path

How good are you at ‘managing to numbers’? That’s a skill you will need to develop if you want to have a solid career ahead of you. Add to that a good understanding of IT and the ability to demonstrate first-hand experience of (or exposure to) operations – plus a strong dose of relationship management and a heightened sense of self-promotion; and not least important: proven ability in change management … and you might just stand a chance.

Download this exclusive whitepaper for more information on the opportunities you have as a shared services executive, and the most valuable points you should focus on to advance your career.

Insight from Onsite 2017 Report - Part 1

SSON polled all attendees at the 21st Annual Shared Services and Outsourcing Week North America and gathered invaluable insight from onsite. The following selection of insight from onsite delves into levels of robotics implementation, maturity, global business services implementation, e-invoicing, talent and much more. Get the insights today!


SSON 2017 Calendar of Events

The Official SSON 2017 Calendar of Events!

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10 Things That Will Change Post SSC Launch

After spending so much time building up to a launch of an SSC, sometimes it’s difficult to picture what dynamics within your organization will change going forward. What actually changes after you launch an SSC? We've quizzed 9 Shared Services thought-leaders to look back and share their real life examples, and provide us with the most significant changes that occurred for them after launching an SSC.

Click on the thumbnail to read the list.  

A Spotlight on HR at SSOW

HR Shared Services are undergoing something of a renaissance as digital technologies, mobile applications and people analytics are revolutionizing what´s possible within the function. This year Shared Services Week, tackles all of these topics with exclusive case studies from Johnson & Johnson, Walgreens and Nielsen.  The program also delves into the talent management challenges of recruiting and upskilling for the rapidly changing needs of a modern shared service center.


Cognitive RPA

Why bring robotic process automation and cognitive capabilities together? This short video shares how combining the two technologies provides a solution that provides value to customers today and in the future.

Pepsi quenches its global SS&O thirst

PepsiCo's VP Global Operations & Shared Services, Shakti Jauhar, knows the importance of remaining loyal to local roots while driving a global agenda. He talks standardization practices in this exclusive interview as well as the importance of being analytical and leveraging technology when doing so.

Volvo's key to data sharing and root cause analysis

Mary Rumley, VP, HR Services Americas, Volvo speaks about the importance of sharing data information with the employees of shared services to have an impact. Using root cause analysis when sharing bad news to create an action plan, and more.

High-Level SSO Strategy with Hong Le

We caught up with Hong Le, Director of HRIS at Inova Health System, and asked her about talent management, technology, innovation, and the processes she uses to continue operational improvement every day.

The Brightside of wrong: How you can learn more from failure than success

Debbie Vander Bogart, VP, Global Shared Services at Levi Strauss & Co., encourages you to take a hard look at your failures in order to glean powerful insights for the future.

2016 SS&O Week: Lee Coulter

View Lee's session as he dives into “From Expense to Revenue – Make the Jump to a Revenue Generating Shared Services Organization”

2016 SS&O Week: Diana Tremblay

View Diana’s session from the 2016 SS&O Week as she dives into “Taking Shared Services to GBS and Beyond – The Continued Journey to a Best in Class GBS Organization.”

CPI Articles

A High Level Approach to Successful IT Shared Services Implementation

While launching shared services is not for the faint-of-heart, taking a high-level approach helps identify what's important to focus on. Joanie Walker and Michael LaMonaca continue their 'Shared Services for IT' series.


A Past Presentation from the Shared Services sector of the U.S. Department of Commerce

To deliver Commerce’s mission, customers need access to high quality services in the core functional areas of Human Resources (HR), Acquisitions (ACQ), Information Technology (IT) and Financial Management (FM).  The Department of Commerce highlights the way it works best with Shared Services. 


Employees recognize General Motors GBS as a great organization and want to come to work on the team because of the collaborative work environment. Take a look at this past presentation to get full insight on this topic.

A Past Presentation on McCormick & Company, Inc. Shared Services & Outsourcing Network

Governance is needed for management of complex, multi-party, multi-service, relationships to achieve specific goals or to ensure desired behaviors and outcomes.  This presentation goes into the specifics of why governance is needed.  

Developing a Global Service Delivery Network: GPOs, Standardization and a Unified Approach

Developing a Global Service Delivery Network: –Establishing a robust governance strategy –Building strong engagement with the business unit to understand needs and requirements –The importance of establishing proper global process ownership of all new activities –Creating a unified approach to business support: -- Overcoming resistance and coordination Presentation by Jennifer Hubbard Director of ZF North American Shared Services presenting and Richard J. Rowan, Jr., CMA Vice President, ZF Global Shared Services Strategy and Operations

Battling Big Brands to Ensure You Get (and Keep) the Talent Needed

It’s a dog eat dog world out there, especially in the battle for the best talent. The F1000s have a big name to tout, which often will attract new faces by the sheer force of the brand. To compete, smaller companies have had to rely on more than just their names and this session discussion some of those strategies.

Help Yourself: Designing a Self-Service System that Works for Your Business

Despite game changing developments in technology and the increase of techsavvy workers, the resistance to even the smartest self-service system is a pain felt acutely by many shared services. This session looks at: Change management within self-service: How can you make the employee experience better, Best-in-breed tech: Which are the right apps, systems to use?, Communicating change to your business in the right way: Engaging all stakeholders. Presentation by Stephanie Giron, VP HR and Payroll Operations, Nielson

All Aboard! What’s the best way to get stakeholder buy-in?

What’s the quickest way to stop a project in its tracks? Not having the buy-in from the right people. Shared Services - which necessitates movement of work and ownership - screams risk for many business heads causing them to be defensive and uncollaborative. This session demonstrates how best to gain and keep the buy-in from all major stakeholders, ensuring that your SSC gets off to a flying start.

Successful P2P Change Management

Kim Rankel, Director of P2P North America Global Business Services at Eli Lilly & Company shows how to guarantee quick wins and ROI when implementing a new procure to pay system.

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multifunction shared services center; you’ve got to be prepared with a much more strategic plan. In this session, you will see how developing a common vision and a compulsive reason to act can result in your shared services organization having key metrics with clear goals, a transformation plan to get you there and every employee’s actions aligned. Learn how visual management, standard work, and individual contributor involvement can reduce exception work, reduce costs, and increase employee engagement

The GES Journey – BlackLine Account Reconciliation Task Management

Provides an introduction to GES' Shared Services Accounting Group (SSAG) and a overview of their Account Reconciliation and Task Management Journey. Presentation by David Swanberg, Executive Director – Shared Services Accounting Group, GES (Global Experience Specialists.

Overcoming Perceptions: Back Office Servants to Crucial Business Partner

Swiss Re’s Revolutionary Journey by Vesta Bovair, Global Business Solutions (GBS). In this session Ms. Bovair discusses how Swiss Re’s GBS organization has now taken a strategic role in the business and is driving change through their data analytics hub, robotics automation center and global captive service locations, and how they never let a good crisis go to waste.

Big Talent for Shared Services

ACCA demystifies millennials and shares proven strategies for maximizing employee engagement, attracting top notch shared services talent and developing future shared services leaders.

Digitizing the P2P Process

Caesar Parlade, Senior Consultant Reyes Tacandong & Co. and Former Chief Operating Officer, ANZ GSO shares best practices for digitizing the procure to pay process to create process intelligence and better customer experiences.

Turner Financial Shared Services “Our Way”

Cindy Pekrul – SVP, Accounting Business Services from Turner walks you through their shared services journey. Find out how Turner's GBS team effectively defined a vision, developed their approach, focused on process efficiencies and implemented low cost automation

Starbucks “#SIMPLIFY” AP Journey

Find out how Starbucks applied RPA and intelligent automation to optimize the accounts payable process.

Transforming the Way Business is Done: P&G's GBS Story

Follow along as Filippo Passerini, the former Head of P&G's GBS, and 2016 SSOW Keynote Speaker leads us on a journey through P&G's world-class global business services model.


Googlization and Amazonization of Procurement

Content courtesy of our Sponsor - Edgeverve


Exclusive Interview with 2017 Keynote Speaker & Bestselling Author, Martin Ford

Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.


How ANZ Has Rapidly Adopted a Robotics Process Automation (RPA) Program

I recently visited ANZ in Bengaluru, along with some of my colleagues, to
learn about how ANZ has rapidly adopted a Robotics Process Automation
(RPA) program. Unlike many organizations we meet, ANZ spent limited time
on planning for automation and instead jumped into implementing it as
rapidly as possible by developing organizational understanding and

5 Tips to Ensure BPO Truly Makes a Difference

In today’s fast changing business culture, many organizations are looking for ways to save costs while staying focused on core operations. To achieve these goals, many executives have turned to business process outsourcing (BPO).

But, when it comes to BPO, what should companies consider to ensure cost savings and top of line performance without extra oversight? There are 5 best practices that will ensure BPO truly makes the difference – from customer support to back office solutions.

The Top 4 Pitfalls of BPO

With IT outsourcing and business process outsourcing (BPO) having been around for more than 40 years as well-established options for companies, one can wonder why we often can read about outsourcing contracts failing to deliver as expected. The main reason is still that many companies do not take in professional help to support them through the outsourcing, but try to do it with the resources available within the company instead of using these resources on other internal project where their skills would match better.

Knowledge - Driven Approach to Better Customer Service Experience

Content courtesy of our Sponsor - Edgeverve

Chazey Partners: Advancing Your Shared Services with Robotic Process Automation

Chazey Partners is a participating sponsor of the 21st Shared Services & Outsourcing Week. Check out their whitepaper, then come see them at the event in March!

OnBase by Hyland: Five Ways SSOs Can Extend the Value of their ERP

OnBase by Hyland is a participating sponsor of the 21st Shared Services & Outsourcing Week. Check out their whitepaper, then come see them at the event in March!

Infosys: Under One Umbrella

Infosys is a participating sponsor of the 21st Shared Services & Outsourcing Week. Check out their whitepaper, then come see them at the event in March!

Chazey Partners: Does Size Matter When It Comes To Success?

As a mid-size company there are a number of questions you might ask. Such as:

  • Does size matter when it comes to success with Shared Services?
  • Don’t you need to be a large company to achieve economies of scale through ‘centralization’ which is a key benefit from reorganizing into Shared Service Centers?
  • Doesn’t scale mean that one has a better position when negotiating with potential third parties such as purchasing new technology enablers or considering outsourcers?

This articles explores the key parameters of implementing Shared Services in a smaller size companies, including technology, location, talent and ERP.

Exclusive Content

Top 10 Tips to Leading Finance Transformation

SSON's managing editor Barbara Hodge recently spoke with a tried and tested Shared Services & Outsourcing leader to get some insights on what is crucial to update in Finance functions in order to adapt and prepare for a new, digital age of commerce.

In this easy-to-digest eBook discover the Top 10 Tips to Leading Finance Transformation from Keith McEvoy, Shared Services Center Director and Global Procure-to-Pay owner at Hertz.

How Does Robotic Process Automation Fit Into Your Operations? [Mind map]

Robots are at the center of today’s business process automation revolution, where they take the form of software programs used to automate business activities such as accounts payable and receivable, transaction processing, and order management. So what's different? The following mind map takes a closer look at RPA uses, benefits, challenges and business factors.

Sponsorship Information


Top Ten Tips for Optimizing Your P2P Function

The procure-to-pay function tends to be one of the lower-profile arms of any organization, but there’s no doubt that it’s one of the most important - especially in times such as these when cutting down on costs and renegotiating payment terms have taken on such increased importance for cash-starved firms the world over.

7 Reasons to Invest in a Vision (the ROI is worth it)

At a recent Shared Services & Outsourcing conference, a popular breakout session centred around How to Develop a High Performance Shared Services Centre. It was so well received that we asked each presenter to contribute an article on what was discussed, incorporating participants’ feedback. Here is Rakesh Sangani's contribution, detailing how to establish a “Vision and Values” framework. This article is free, and available to download now.


Networking at Events: Bringing the Benefits Home

Mark Seethaler, CPA, APM, Global Payments Manager, LDS Church | Treasury Services describes how he is able to turn conference discoveries into applied benefits for his organisation, and take the value of networking home with him. This article is free, and available to download now.

The Ultimate HR Challenge: How to Evaluate In- vs. Outsourcing and Implement a New Model – in Just 3 Months

Anupam Diwan, Senior Manager - Human Resources, for Projects, Planning & Execution at Express Scripts, Inc., looks back on her outsourcing career and details how she was given the ultimate task of implimenting a new Shared Services model, within the space of three months.

Exclusive Content

Top 5 Recommendations for HR Professionals attending SS&O Week

We'd love to help you customize your agenda for the SS&O Week 2015.

Here are our 5 ways Finance & Accounting professionals can benefit from being onsite at the North American Shared Services & Outsourcing Week!


Do You Have the Right Contracting and Negotiation Skills to Get the Job Done?

Ed Hansen, partner at Baker & McKenzie LLP and co-chair the North American Sourcing Practice, and Jeanette Nyden, a recognized thought leader and negotiation expert detail what they believe to be the perfect contracting and negotiation skills to get the job done in this free article, available to download now.


Building Shared Services For the Long Term

In this article, Dan Henderson, former president of Global Business Services for AlliedSignal, highlights four key aspects of a successful services delivery model that is flexible enough to adapt to changing internal requirements. Read this exclusive SSON article by downloading now.

Is the Lift and Shift Model of Migration Still Relevant?

When you’ve identified processes to transfer into a Shared Services model, do you fix the processes first, and then shift the work over? Or do you just hand the whole shebang to the Shared Services experts, who will evaluate what works and what doesn’t to come up with a double whammy: first, wins as a result of the ‘fixes’; and second, wins as a result of SSC standardization?

Amarpreet Bhamra debates the relevancy of the "Lift and Shift" model of Migration in this Article, available to download for free now.