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Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success

Shared Services in North America 2019: Workforce Strategies, GBS Objectives & Key Measures of Success

This interactive report analyses the Shared Services landscape in North America to provide insights on workforce strategies, top skill development priorities, popular tools & technologies for investments, objectives for Global Business Services (GBS), and key measures of success. 

6 reports in one, gain rich, in-depth information on:

  • Comparing popular workforce strategies in 2018 and 2022
  • Which skills are companies prioritizing? (comparison of 2017, 2018 and 2022 trends)
  • Going digital: popular tools & technologies, human-machine working hours, challenges
  • Gbs in the past 12 months: implementation journey and main objectives in the next 5 years
  • Top challenges facing SSO professionals currently (data from respondents)
  • The key measures of success for shared services centers in North America




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