With more than three years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything digital,” the recognition that automation is a game-changing capability, and the adoption and expansion of new service lines. This interactive report provides some of the most influential trends that will impact your Shared Services operation in the year ahead, and ensures you face the future well-prepared.

This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access the report for insights from our latest survey, revealing the priorities and strategies of shared services leaders for the coming year.

The "Ask the Expert" booklet compiles strategic advice from shared services and GBS leaders on critical topics like stakeholder alignment, employee engagement, recruiting talent, and performance metrics. By accessing a copy, you gain actionable tips and best practices to tackle your organization's unique challenges on the journey to shared services excellence. Access your copy to gain practical insights that will help you build, manage, and optimize your own successful shared services organization.

With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riles Jones, a Customer Service Operations Manager with Texas Instruments. That's when she reached out to Infosys BPM, who - with an impactful, award-winning modernization program - delivered enhanced efficiency, rising customer satisfaction scores, as well as over $600,000 in cost savings. 

SSOW Highlights & Horizons Report offers a comprehensive year in review of the 2023 SSOW conferences in Orlando, Vegas, and LATAM, unveiling key takeaways and groundbreaking insights. The report also offers a glimpse into the upcoming trends and developments expected this year. This is a must-read for professionals aiming to grasp the crucial takeaways from the previous year's events and gain cutting-edge industry knowledge to stay ahead of the competition.

With more than two years of continuous upheaval and change behind them, Shared Services and GBS organizations are having a pivotal moment. They have proven invaluable in maintaining continuous and resilient operations despite [perhaps even because of] an increasingly remote and hybrid workplace – enabled by the acceleration of “everything digital,” the recognition that automation is a game-changing capability, and the adoption and expansion of new service lines. This Visual Analytics Workbook provides some of the most influential trends that will impact your Shared Services operation in the year ahead, and ensures you face the future well-prepared.