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State of the Industry Report 2018

State of the Industry Report 2018

Dive into this SSON survey based report on the state of the shared services industry! Read more about how digital innovations are redefining the industry and expanding the scope of what is possible.

10 Characteristics of the Top Performing HR Services Organizations

10 Characteristics of the Top Performing HR Services Organizations

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully.

This report contains:

  • An analysis of the top performing HR services across organizations
  • A "Best Practices" model for HR services
  • How to utilize technology to your advantage and design strategic support
  • Key strategies for optimization services
  • and more!

Access this report for key tools and frameworks that can help transform your HR services. To receive a copy, please email geena.monaco@iqpc.com 

Upskilling Your Workforce For The New Shared Services

Upskilling Your Workforce For The New Shared Services

The role and value-add of Shared Services are constantly being redefined as both the internal and external enterprise environment continues to shift.

Digitalization, demand for real-time data, and more recently, automation, are combining to pressurize Shared Services to react and adapt. Forward-thinking leaders are looking ahead already, so that they can meet the demands of tomorrow, and hit the ground running.

The turning point for this new-and-improved approach hinges on empowered employees that can solve problems on their own. But given the significantly different type of work that will increasingly be asked of Shared Services, one of the stumbling blocks is making sure employees have the competencies to meet these new demands.

Traditional skillsets won’t suffice to offer the value-add that today’s business customers need to stay ahead. The challenge, therefore, is to identify the new skills needed to problem-solve, and then figure out how to resource and ‘teach’ them.

In this report by SSON, we take tackle these 3 questions:

  • What are the biggest skills gaps? 
  • How do you train managers to be better leaders?
  • How are leading-edge companies developing next generation skillsets in SSC employees?

Also includes data from our 2018 SSON’s State of the Shared Services & Outsourcing Industry Survey.



Millennial Disruption on Authentication Landscape

Millennial Disruption on Authentication Landscape

According to a recent study by IBM, people are now prioritizing security over convenience when it comes to logging into applications and devices. Access this report to review the generational difference between traditional login methods and biometric security. To receive a copy of this in your inbox, please email geena.monaco@iqpc.com

Insights From Onsite 2018 Part 1

Insights From Onsite 2018 Part 1

Explore part one of the Insights from Onsite Report of SSOW 2018! Access the report for speaker interviews, a past attendee overview and more. If you would like to receive a copy to your inbox, email geena.monaco@iqpc.com 

DART Report: U.S. Shared Services Landscape

DART Report: U.S. Shared Services Landscape

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.

Insights From Onsite 2018 Part 2

Insights From Onsite 2018 Part 2

The Insights From Onsite Report - Part Two has arrived! Download the report for a closer look at our 2018 attendee’s profile, solutions our attendees are seeking and much more!  If you would like to receive a copy to your inbox, email geena.monaco@iqpc.com  
Interview - Keynote & Bestselling Author, Martin Ford

Interview - Keynote & Bestselling Author, Martin Ford

SSOW 2018 Keynote

Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.

Global Intelligent Automation Market Report (H1 2017) Part 1

Global Intelligent Automation Market Report (H1 2017) Part 1

Intelligent automation (IA) is the fastest growing technology with the greatest power for disruption.

At its most basic, it eliminates mundane, repetitive tasks. At the other extreme, it will begin to replace higher-level cognitive human abilities with a far greater capacity for volume, analysis, accuracy and consistency than can currently be performed by humans.

This report (the first in a 2-part series) is one of the most comprehensive you will find on this fast-changing topic. It presents the broad continuum of opportunities represented by IA from the all important perspective of “fit for purpose,” providing 8 considerations for choosing the right IA solution to successfully align with, and execute, your enterprise strategy.

What Do Customers Want: BPO in the Age of Digitalization

What Do Customers Want: BPO in the Age of Digitalization

Business process outsourcing has provided a business optimization opportunity for the shared services industry. SSON surveyed hundreds of shared services industry professionals reporting their challenges, opportunities, and other thoughts on BPO to present the horizon for shared services optimization.

This report contains:

  • Key priorities of BPO providers
  • Risks facing the industry
  • The advantages of rapidly evolving technology
  • And more!

Access this report for more details into what customers want and how BPO can help provide it. To receive a copy, please email geena.monaco@iqpc.com 

Embracing automation: The EY Global Story

Embracing automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.