HARNESSING INTELLIGENT AUTOMATION AT GM: Moving From Concept to Scale and Navigating the Associated Challenges
From our GBS Vision track, Daniel A. Mahlebashian, Executive Director, Global Business Services, General Motors Corp. discuss how his team has leveraged RPA in GBS. Key points include:
- The technology is proven, proof of concepts completed – what’s the next major hurdle?
- How to bring the technology to scale: Buy vs. build – what is the decision tree? Is it a binary choice or is there a hybrid approach?
- What is your GBS data strategy and how does it enable your IA strategy?
- What are the geopolitical, social and ethical considerations of automation?
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