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State of the Industry Report 2018

State of the Industry Report 2018

Dive into this SSON survey based report on the state of the shared services industry! Read more about how digital innovations are redefining the industry and expanding the scope of what is possible.

SSOW 2019's Event Guide (Team Version)

Review the agenda  for the upcoming 23rd Shared Services & Outsourcing Week North America. Preview the exciting site tours, skill-building workshops, and networking opportunities you'll experience at SSOW 2019!

Download the 2019 SSOW Registration Form - EQ

Download the 2019 SSOW Registration Form - EQ

Fast track your attendance with our 2019 Shared Services & Outsourcing registration form! Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

SSOW 2019 Past Attendee Snapshot

SSOW 2019 Past Attendee Snapshot

Review this list of professionals and companies that attended SSOW 2018! Get a better idea of the exciting connections you will make at the upcoming 23rd Annual Shared Services & Outsourcing Week North America. To request a copy, email Geena.Monaco@iqpc.com

Shared Services Week Highlight Video!

Shared Services Week Highlight Video!

Find out exactly what to expect at Shared Services and Outsourcing Week in our event highlight video! Get a taste of the experience SSOW provides and take a look inside the world's largest and longest running shared services event.
SSOW 2019 Current Attendee Snapshot

SSOW 2019 Current Attendee Snapshot

Review the Shared Services and Outsourcing Week 2019 Attendee Snapshot for a sneak peak at the of the networking opportunities you'll get to experience in Orlando come March! From finance, to process excellence, and IT SSOW has something to offer for all professionals.
SSOW 2019 Automation Impact Award Application

SSOW 2019 Automation Impact Award Application

Download this application to apply for the SSOW 2019 Automation Impact Award! Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organization.

SSOW 2019 Business Transformation Impact Award Application

SSOW 2019 Business Transformation Impact Award Application

Download this application to apply for the SSOW 2019 Business Transformation Impact Award! This award category is focused on the strategy, improvement methodology, benefits, and hard improvements that have been made by shared services organization. SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.

SSOW 2019 Change Management Impact Award Application

SSOW 2019 Change Management Impact Award Application

Download this application to apply for the SSOW 2019 Change Management Impact Award! This award category is focused on the strategy, improvement methodology, employee engagement techniques, benefits, and hard improvements that a shared services organization have made to navigate through change.

SSOW 2019 Creative Talent Management Impact Award Application

SSOW 2019 Creative Talent Management Impact Award Application

Download this application to apply for the SSOW 2019 Creative Talent Management Impact Award! This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that a shared services organization have made to talent management.

SSOW 2019 Customer Centricity Impact Award Application

SSOW 2019 Customer Centricity Impact Award Application

Download this application to apply for the SSOW 2019 Customer Centricity Impact Award! This category will focus on how business services utilizing traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organization have made to improve the focus on the customer.

SSOW 2019 Process Improvement & Value Impact Award Application

SSOW 2019 Process Improvement & Value Impact Award Application

Download this application to apply for the SSOW 2019 Process Improvement & Value Impact Award! This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organization.

SSON's Shared Services & Outsourcing Impact Awards Applications

SSON's Shared Services & Outsourcing Impact Awards Applications

What kind of impact have you made? Apply now for SSON's Shared Services & Outsourcing Impact Awards! Position yourself as a thought leader in the global industry of shared services. 

Claim bragging rights to the following honors:

  • Automation Impact Award
  • Business Transformation Impact Award
  • Change Management Impact Award
  • Creative Talent Management Impact Award
  • Customer Centricity Impact Award
  • Process Improvement & Value Creation Impact Award

Download for details and applications.

Upskilling Your Workforce For The New Shared Services

Upskilling Your Workforce For The New Shared Services

The role and value-add of Shared Services are constantly being redefined as both the internal and external enterprise environment continues to shift.

Digitalization, demand for real-time data, and more recently, automation, are combining to pressurize Shared Services to react and adapt. Forward-thinking leaders are looking ahead already, so that they can meet the demands of tomorrow, and hit the ground running.

The turning point for this new-and-improved approach hinges on empowered employees that can solve problems on their own. But given the significantly different type of work that will increasingly be asked of Shared Services, one of the stumbling blocks is making sure employees have the competencies to meet these new demands.

Traditional skillsets won’t suffice to offer the value-add that today’s business customers need to stay ahead. The challenge, therefore, is to identify the new skills needed to problem-solve, and then figure out how to resource and ‘teach’ them.

In this report by SSON, we take tackle these 3 questions:

  • What are the biggest skills gaps? 
  • How do you train managers to be better leaders?
  • How are leading-edge companies developing next generation skillsets in SSC employees?

Also includes data from our 2018 SSON’s State of the Shared Services & Outsourcing Industry Survey.



Continuous Improvement at SSOW

Continuous Improvement at SSOW

Take a glance at the continuous improvement focused content presented at the 23rd Annual Shared Services & Outsourcing Week!

Learn how to continuously maximize your operations with sessions, workshops, and executive speakers at SSOW.

To receive a copy in your inbox, please email geena.monaco@iqpc.com

Intelligent Automation at SSOW

Intelligent Automation at SSOW

Enlighten your workforce with intelligent automation knowledge at Shared Services & Outsourcing Week! Engage in interactive discussions, workshops, and site tours exploring the intelligent automation landscape at SSOW to learn how to transform your operations.

HR at SSOW

HR at SSOW

HR has taken on a new role in the era of digital transformation. Access this informational one pager highlighting the many HR focused workshops, sessions, speakers, and site tours that will help upgrade your HR operations and improve your talent management SSOW.
Latin American Topics at SSOW

Latin American Topics at SSOW

Access this informational piece for an overview of the Latin American global business services and outsourcing focused content offered at SSOW! Learn more about the shared services landscape in Latin America as well as cultural differences and opportunities.

Insights From Onsite 2018 Part 1

Insights From Onsite 2018 Part 1

Explore part one of the Insights from Onsite Report of SSOW 2018! Access the report for speaker interviews, a past attendee overview and more. If you would like to receive a copy to your inbox, email geena.monaco@iqpc.com 

2019 Attendee Profile Report

2019 Attendee Profile Report

This report gives you an inside analysis of a cross-section of SSOW 2019 attendees, including their key challenges, solution priorities, and investment areas to help your business development efforts.
Insights From Onsite 2018 Part 2

Insights From Onsite 2018 Part 2

The Insights From Onsite Report - Part Two has arrived! Download the report for a closer look at our 2018 attendee’s profile, solutions our attendees are seeking and much more!  If you would like to receive a copy to your inbox, email geena.monaco@iqpc.com  
2018 SSON Excellence Award Winners Announced

2018 SSON Excellence Award Winners Announced

This year’s SSON Excellence Award Winners were announced during the inaugural Awards Gala held on the evening of March 21st, 2018 at the 22nd North American Shared Services & Outsourcing Week. See who the finalists, runner up's, and winners were!

Convince Your Boss Letter

Convince Your Boss Letter

Need help getting approval to attend SSO Week?

Customize this 'Convince Your Boss' letter, print it and share with your boss so that you can get the buy-in to attend the SS&O Week in March.

Download the 2019 SSOW Registration Form

Download the 2019 SSOW Registration Form

Fast track your attendance with our 2019 Shared Services & Outsourcing registration form!  Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com
Attendee ROI Toolkit

Attendee ROI Toolkit

Your one-stop-shop for justifying your attendance to the 2018 Shared Services & Outsourcing Week. Packet includes benefits of attending, attendee snapshot, dear boss letter and registration form.
Who's attending SSOW 2019?

Who's attending SSOW 2019?

Not sure what to expect at this year's Shared Service Week? Check out the different job titles and companies that are attending!