Dive into this SSON survey based report on the state of the shared services industry! Read more about how digital innovations are redefining the industry and expanding the scope of what is possible.
Review the agenda for the upcoming 23rd Shared Services & Outsourcing Week North America. Preview the exciting site tours, skill-building workshops, and networking opportunities you'll experience at SSOW 2019!
Download this application to apply for the SSOW 2019 Automation Impact Award! Automation can take many forms, movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence, the options are endless. This award category is focused on the strategic automation methodology that is being used, benefits, and hard improvements that the automation have brought to a shared services organization.
Download this application to apply for the SSOW 2019 Business Transformation Impact Award! This award category is focused on the strategy, improvement methodology, benefits, and hard improvements that have been made by shared services organization. SSON's Shared Services & Outsourcing Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSC and service delivery teams who have exceeded industry standards in their SS&O initiatives.
Download this application to apply for the SSOW 2019 Change Management Impact Award! This award category is focused on the strategy, improvement methodology, employee engagement techniques, benefits, and hard improvements that a shared services organization have made to navigate through change.
Download this application to apply for the SSOW 2019 Creative Talent Management Impact Award! This award category is focused on the strategy, skill sets, improvement methodology, the rise of digital talent, benefits, and hard improvements that a shared services organization have made to talent management.
Download this application to apply for the SSOW 2019 Customer Centricity Impact Award! This category will focus on how business services utilizing traditional Customer Experience (CX) tools – e.g. journey mapping, design thinking – to achieve a consistent and seamless experience across all of the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organization have made to improve the focus on the customer.
Download this application to apply for the SSOW 2019 Process Improvement & Value Impact Award! This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organization.
What kind of impact have you made? Apply now for SSON's Shared Services & Outsourcing Impact Awards! Position yourself as a thought leader in the global industry of shared services.
Claim bragging rights to the following honors:
- Automation Impact Award
- Business Transformation Impact Award
- Change Management Impact Award
- Creative Talent Management Impact Award
- Customer Centricity Impact Award
- Process Improvement & Value Creation Impact Award
Download for details and applications.
The role and value-add of Shared Services are constantly being redefined as both the internal and external enterprise environment continues to shift.
Digitalization, demand for real-time data, and more recently, automation, are combining to pressurize Shared Services to react and adapt. Forward-thinking leaders are looking ahead already, so that they can meet the demands of tomorrow, and hit the ground running.
The turning point for this new-and-improved approach hinges on empowered employees that can solve problems on their own. But given the significantly different type of work that will increasingly be asked of Shared Services, one of the stumbling blocks is making sure employees have the competencies to meet these new demands.
Traditional skillsets won’t suffice to offer the value-add that today’s business customers need to stay ahead. The challenge, therefore, is to identify the new skills needed to problem-solve, and then figure out how to resource and ‘teach’ them.
In this report by SSON, we take tackle these 3 questions:
- What are the biggest skills gaps?
- How do you train managers to be better leaders?
- How are leading-edge companies developing next generation skillsets in SSC employees?
Also includes data from our 2018 SSON’s State of the Shared Services & Outsourcing Industry Survey.
Take a glance at the continuous improvement focused content presented at the 23rd Annual Shared Services & Outsourcing Week!
Learn how to continuously maximize your operations with sessions, workshops, and executive speakers at SSOW.
To receive a copy in your inbox, please email firstname.lastname@example.org
Enlighten your workforce with intelligent automation knowledge at Shared Services & Outsourcing Week! Engage in interactive discussions, workshops, and site tours exploring the intelligent automation landscape at SSOW to learn how to transform your operations.
Access this informational piece for an overview of the Latin American global business services and outsourcing focused content offered at SSOW! Learn more about the shared services landscape in Latin America as well as cultural differences and opportunities.
This year’s SSON Excellence Award Winners were announced during the inaugural Awards Gala held on the evening of March 21st, 2018 at the 22nd North American Shared Services & Outsourcing Week. See who the finalists, runner up's, and winners were!
Need help getting approval to attend SSO Week?
Customize this 'Convince Your Boss' letter, print it and share with your boss so that you can get the buy-in to attend the SS&O Week in March.