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Convince Your Boss Letter

Convince Your Boss Letter

Need help getting approval to attend SS&O Week?

Print this 'Convince Your Boss' letter, customize it and share with your boss so that you can get the buy-in to attend the SS&O Week in March.

2019 SSOW Registration Form

2019 SSOW Registration Form

Fast track your attendance with our 2018 Shared Services & Outsourcing registration form!
Attendee ROI Toolkit

Attendee ROI Toolkit

Your one-stop-shop for justifying your attendance to the 2018 Shared Services & Outsourcing Week. Packet includes benefits of attending, attendee snapshot, dear boss letter and registration form.
Who's attending SSOW 2019?

Who's attending SSOW 2019?

Not sure what to expect at this year's Shared Service Week? Check out the different job titles and companies that are attending!
SSOW 2018 Current Attendee List

SSOW 2018 Current Attendee List

Endless Networking Opportunities at SSOW!

Take a look at the executives that will be joining us at the 22nd Shared Services & Outsourcing Week. Will you be there to meet and network with them?

5 Tips for SSO Leaders to Drive Customer Experience

5 Tips for SSO Leaders to Drive Customer Experience

The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?


Here are five simple and straightforward tips on how to improve your Shared Services customers’ experience.

Insights from Onsite 2017 Report

Insights from Onsite 2017 Report

SSON took advantage of having such a large dataset in one place thus, creating an invaluable map of the North American shared services landscape. The following selection of insight from onsite delves into levels of robotics implementation, talent, maturity, global business services implementation, and much more.

RPA and Intelligent Automation at Shared Services Week

RPA and Intelligent Automation at Shared Services Week

Start planning your trip with this RPA and Intelligent Automation Agenda At-A-Glance. Get an overview of all the RPA/IA related sessions and activities we have in store for you this year including RPA site tours, tracks, case studies and inspirational keynotes.

Plus! As an added bonus, we spoke to speaker John Dieter, SVP, Global Financial Shared Services, Pepsico, to get his insight on "How to Prepare Your Talent for RPA."

To receive this piece via email, please contact us at enquiry@iqpc.com with "SSOW RPA Agenda Request" listed in the subject line.

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).

Why Shared Services’ Role is a Proof of Concept for Blockchain

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind.  See why by downloading this newly released article or email enquiry@iqpc.com to request a copy!

Process Excellence at Shared Services Week: Agenda-At-A-Glance and Interview with Juliano Godoy, Head of North America Business Services, KraftHeinz

Process Excellence at Shared Services Week: Agenda-At-A-Glance and Interview with Juliano Godoy, Head of North America Business Services, KraftHeinz

Your Guide to Process Design, Continuous Improvement and Lean for Shared Services!

There’s no doubt about it: cutting costs while also increasing customer satisfaction year after year is no easy task. With that in mind, we at SSON’s Shared Services & Outsourcing Week are excited to showcase the various way leading-edge SSOs are embracing innovative process transformation techniques to identify and capitalize on new areas of savings, performance and value. To showcase what we have in store for you this March 19 - 22, 2018 at the 22nd North American Shared Services & Outsourcing Week and help you customize your learning experience, we’ve created this Process Optimization & Continuous Improvement Agenda-At-A-Glance.

To receive this piece via email, please contact us at enquiry@iqpc.com with "SSOW Process Excellence Agenda Request - 10351.012" in the subject line. 

Thinking About Globalizing Payroll?

Thinking About Globalizing Payroll?

We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge efficiency savings and value for the business. Read more about the benefits of globalizing payroll in this whitepaper or email enquiry@iqpc.com to receive a copy.

Top 10 Tips on how to succeed with GBS

Top 10 Tips on how to succeed with GBS

The most significant advantage of GBS is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong process ownership becomes much more important in a world where Intelligent Automation trumps moving transactions to a low cost location.

But what makes GBS a success? Gain insight from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery. To request a copy via email, contact enquiry@iqpc.com.

Top 10 tips on how to succeed with GBS

Top 10 tips on how to succeed with GBS

The most significant advantage of GBS is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the picture, and strong process ownership becomes much more important in a world where Intelligent Automation trumps moving transactions to a low cost location.

But what makes GBS a success? Gain insight from 10 of the most respected GBS leaders as they share their top 10 tips on how to outperform in global service delivery. To request a copy via email, contact enquiry@iqpc.com.

HR Agenda-At-A-Glance: Your Guide to All Things HR at the 2018 Shared Services Week

HR Agenda-At-A-Glance: Your Guide to All Things HR at the 2018 Shared Services Week

HR shared services is about more than just cost reduction, When done right, an HRSSO has the potential to, among other things, dramatically improve the end-to-end employee experience, enable increased operational agility, improve enterprise-wide performance and boost analytics-driven decision making. To showcase what HRfocused content we have in store for you this March 19 - 22, 2018 at the Shared Services & Outsourcing Week and help you customize your learning experience, we’ve created this HR at SSOW Agenda-At-A-Glance. 

If you'd prefer to receive your copy via email, please contact us enquiry@iqpc.com with "HR Agenda Request-2018 SSOW" in the subject line.

Finance Agenda-At-A-Glance: Your Guide to all Finance at the 2018 Shared Services Week

Finance Agenda-At-A-Glance: Your Guide to all Finance at the 2018 Shared Services Week

Through thought-leading content and big ideas speakers, the 22nd Shared Services & Outsourcing Week has established a reputation as the place to be for Finance professionals. We have a variety of action packed workshops, sessions, site tours and interactive discussion groups (IDGs) on how the SSC’s place is driving working capital, generating cash through earlier payments, automating credit, collections, dispute resolution and cash application & so much more!

Is Your Business Ready for AI?

Is Your Business Ready for AI?

In this exclusive whitepaper, sponsored by Pipefy, featuring MIT Sloan & BCG Research, we are transported to the world of AI and are posed the question: is your business ready?

"19% of respondents strongly agreed that their organization understands the data required to train AI algorithms whilst 16% strongly disagreed that their organization has that understanding.”

Hence, Pipefy recommends finding agile software that will quickly enable your company to collect data and establish strong, fluid processes. Read more about their findings and see what other recomendations they have in this whitepaper.

2018 SSON Excellence Award Winners Announced

2018 SSON Excellence Award Winners Announced

This year’s SSON Excellence Award Winners were announced during the inaugural Awards Gala held on the evening of March 21st, 2018 at the 22nd North American Shared Services & Outsourcing Week. See who the finalists, runner up's, and winners were!