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2018 Speaker E-Book: See Who Presented Last Year!

2018 Speaker E-Book: See Who Presented Last Year!

We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and future plans in SS&O. And don’t forget to check out their session at #SSOWEEK!

5 Tips for SSO Leaders to Drive Customer Experience

5 Tips for SSO Leaders to Drive Customer Experience

The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?


Here are five simple and straightforward tips on how to improve your Shared Services customers’ experience.

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).

Why Shared Services’ Role is a Proof of Concept for Blockchain

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind.  See why by downloading this newly released article or email enquiry@iqpc.com to request a copy!