Developing a Global Service Delivery Network:
–Establishing a robust governance strategy
–Building strong engagement with the business unit to understand needs and requirements
–The importance of establishing proper global process ownership of all new activities
–Creating a unified approach to business support:
-- Overcoming resistance and coordination
Presentation by Jennifer Hubbard Director of ZF North American Shared Services presenting and Richard J. Rowan, Jr., CMA Vice President, ZF Global Shared Services Strategy and Operations
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