Articles

The Digital Workforce Influence on Shared Service Centers

The Digital Workforce Influence on Shared Service Centers

Access this blog post courtesy of proud sponsor Direct Commerce on the digital workforce influence that has taken over shared services centers. Take a closer look into what the future holds for the digital workforce trend and how it will leverage shared services operations.

How Data Can Drive Your Decisions

How Data Can Drive Your Decisions

Data analytics management has been highlighted as key role in shared services improvement strategies. This article explores the capabilities, tips on managing data successfully, and how proper data management can help excel your operations. To receive a copy, please email geenamonaco@iqpc.com

How SSCs Can Drive More Value with Data Analytics

How SSCs Can Drive More Value with Data Analytics

Value-added trends, such as data analytics, are slowly emerging as a key tool to optimize shared services centers. Access this article to learn more about the value-added trend, data analytics processes, how to manage it wisely, and how other enterprises are implementing it for process improvement. To receive a copy in your inbox, please email geena.monaco@iqpc.com

RPA for All: IT, Users, & the Enterprise

RPA for All: IT, Users, & the Enterprise

Check out this article courtesy of proud sponsor Artsyl Technologies discussing the myths and true benefits of RPA. Learn more a out how RPA can boost your operations without taking over the human workforce.

Industry Insights with Infosys BPM

Industry Insights with Infosys BPM

We sat down with SSOW sponsor Infosys BPM to discuss the state of the BPO industry and the obstacles facing the industry in the age of digital disruption. Learn more about how you can excel in your digital transformation.

How to Solve a Toxic Workplace

How to Solve a Toxic Workplace

Not sure how to define your work culture? Need tips to improve your office environment?

In this report you'll learn:

  • Characteristics of a toxic work culture 
  • Strategies to improve your company's environment 
  • Tips in improving employee/management relationships
Industry Insights with Trintech

Industry Insights with Trintech

Hear from Financial Corporate Performance Management software company Trintech about their insight on digital transformation in the finance sector. Learn more about the challenges they see facing the finance industry and how their solutions can support digital transformation.

Industry Insights with Serrala

Industry Insights with Serrala

We interviewed the CEO of Serrala to hear about his insights on the state of the industry during the era of digitalization. Access this article for more details on how the digital transformation is effecting the finance industry.

CX is the New Black

CX is the New Black

Your business surrounds customer experience! Learn more about the strategies that will properly train, equip, and empower your CX services to improve your entire operations process and effectively enhance your business. To receive a copy in your inbox, please email Geena.Monaco@iqpc.com

Four Ways Artificial Intelligence Can Impact the Workplace and Society

Four Ways Artificial Intelligence Can Impact the Workplace and Society

It is a common fear that AI is going to takeover people's jobs - but will it? Regardless of your job title, AI will most likely be adopted by your business and creep into your work. Be prepared for the possibilities that AI has to offer and read to understand four different ways that it can impact the future of your workplace and society. 

Next Generation Shared Services Delivery Model

Next Generation Shared Services Delivery Model

The standardization of shared services models has increased the importance of advancing future shared services processes. This article reviews Bureau Veritas’s Mumbai-based Global SSC and how they take on the next generation of shared services delivery models. Download this article to learn more about the synergies and business intelligence that support a competitive advantage in shared services. To request a copy, email Geena.Monaco@iqpc.com

Demystifying Fractal Science in Cognitive Automation

Demystifying Fractal Science in Cognitive Automation

Re-imagine IT with this article from our proud sponsor Antworks! Review this article for industry insights into creating solutions with the help of machine learning and cognitive automation.

CFO Report: A Path to Finance Transformation

CFO Report: A Path to Finance Transformation

This report cuts through the hype and provides insight on how to put together your finance transformation journey. Including top benchmarks to follow, enablers to finance transformation, a case study and more, this "CFO Playbook" contains the top information needed for successful finance transformation. To receive a copy, email geena.monaco@iqpc.com. Courtesy of Blackline.

Thinking About Globalizing Payroll?

Thinking About Globalizing Payroll?

We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge efficiency savings and value for the business. Read more about the benefits of globalizing payroll in this whitepaper or email enquiry@iqpc.com to receive a copy.