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Whitepapers, Articles & Research

10 Characteristics of the Top Performing HR Services Organizations

10 Characteristics of the Top Performing HR Services Organizations

HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully.

This report contains:

  • An analysis of the top performing HR services across organizations
  • A "Best Practices" model for HR services
  • How to utilize technology to your advantage and design strategic support
  • Key strategies for optimization services
  • and more!

Access this report for key tools and frameworks that can help transform your HR services. To receive a copy, please email geena.monaco@iqpc.com 

The Digital Workforce Influence on Shared Service Centers

The Digital Workforce Influence on Shared Service Centers

Access this blog post courtesy of proud sponsor Direct Commerce on the digital workforce influence that has taken over shared services centers. Take a closer look into what the future holds for the digital workforce trend and how it will leverage shared services operations.

Millennial Disruption on Authentication Landscape

Millennial Disruption on Authentication Landscape

According to a recent study by IBM, people are now prioritizing security over convenience when it comes to logging into applications and devices. Access this report to review the generational difference between traditional login methods and biometric security. To receive a copy of this in your inbox, please email geena.monaco@iqpc.com

How Data Can Drive Your Decisions

How Data Can Drive Your Decisions

Data analytics management has been highlighted as key role in shared services improvement strategies. This article explores the capabilities, tips on managing data successfully, and how proper data management can help excel your operations. To receive a copy, please email geenamonaco@iqpc.com

How SSCs Can Drive More Value with Data Analytics

How SSCs Can Drive More Value with Data Analytics

Value-added trends, such as data analytics, are slowly emerging as a key tool to optimize shared services centers. Access this article to learn more about the value-added trend, data analytics processes, how to manage it wisely, and how other enterprises are implementing it for process improvement. To receive a copy in your inbox, please email geena.monaco@iqpc.com

RPA for All: IT, Users, & the Enterprise

RPA for All: IT, Users, & the Enterprise

Check out this article courtesy of proud sponsor Artsyl Technologies discussing the myths and true benefits of RPA. Learn more a out how RPA can boost your operations without taking over the human workforce.

Global IA Market Report 2018

Global IA Market Report 2018

Review this in-depth market report with insights into how you can utilize IA as leverage for a successful digital transformation. Learn more about the proper steps to take and objectives to set to help excel you digital transformation process. To receive a copy in your inbox, please email geena.monaco@iqpc.com

Industry Insights with Infosys BPM

Industry Insights with Infosys BPM

We sat down with SSOW sponsor Infosys BPM to discuss the state of the industry and how you can excel with digital transformation
DART Report: U.S. Shared Services Landscape

DART Report: U.S. Shared Services Landscape

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.

Interview - Keynote & Bestselling Author, Martin Ford

Interview - Keynote & Bestselling Author, Martin Ford

SSOW 2018 Keynote

Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.

Embracing automation: The EY Global Story

Embracing automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to the setting up of a multi-location center of excellence as part of our Global Delivery Services (GDS), which is dedicated to enabling robotic process automation (RPA) within EY.
2018 Speaker E-Book: See Who Presented Last Year!

2018 Speaker E-Book: See Who Presented Last Year!

We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and future plans in SS&O. And don’t forget to check out their session at #SSOWEEK!

SSOW Media Kit

SSOW Media Kit

Review our media kit to learn about partnering with Shared Services & Outsourcing Week North America!

Demystifying Fractal Science in Cognitive Automation

Demystifying Fractal Science in Cognitive Automation

Re-imagine IT with this article from our proud sponsor Antworks! Review this article for industry insights into creating solutions with the help of machine learning and cognitive automation.

CFO Report: A Path to Finance Transformation

CFO Report: A Path to Finance Transformation

This report cuts through the hype and provides insight on how to put together your finance transformation journey. Including top benchmarks to follow, enablers to finance transformation, a case study and more, this "CFO Playbook" contains the top information needed for successful finance transformation. To receive a copy, email geena.monaco@iqpc.com. Courtesy of Blackline.

5 Tips for SSO Leaders to Drive Customer Experience

5 Tips for SSO Leaders to Drive Customer Experience

The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?


Here are five simple and straightforward tips on how to improve your Shared Services customers’ experience.

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).

Why Shared Services’ Role is a Proof of Concept for Blockchain

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind.  See why by downloading this newly released article or email enquiry@iqpc.com to request a copy!

Thinking About Globalizing Payroll?

Thinking About Globalizing Payroll?

We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge efficiency savings and value for the business. Read more about the benefits of globalizing payroll in this whitepaper or email enquiry@iqpc.com to receive a copy.