Whitepapers, Articles & Research
This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.
SSOW 2018 Keynote
Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.
Intelligent automation (IA) is the fastest growing technology with the greatest power for disruption.
At its most basic, it eliminates mundane, repetitive tasks. At the other extreme, it will begin to replace higher-level cognitive human abilities with a far greater capacity for volume, analysis, accuracy and consistency than can currently be performed by humans.
This report (the first in a 2-part series) is one of the most comprehensive you will find on this fast-changing topic. It presents the broad continuum of opportunities represented by IA from the all important perspective of “fit for purpose,” providing 8 considerations for choosing the right IA solution to successfully align with, and execute, your enterprise strategy.
We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and future plans in SS&O. And don’t forget to check out their session at #SSOWEEK!
Review our media kit to learn about partnering with Shared Services & Outsourcing Week North America!
The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?
Here are five simple and straightforward tips on how to improve your Shared Services customers’ experience.
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).
For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind. See why by downloading this newly released article or email email@example.com to request a copy!
We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge efficiency savings and value for the business. Read more about the benefits of globalizing payroll in this whitepaper or email firstname.lastname@example.org to receive a copy.