Whitepapers, Articles & Research
HR services has transformed into a strategic role gaining new objectives likes managing and developing talent within the workforce. This report explains the new role HR has taken over and the different tools that can be utilized to play the role successfully.
This report contains:
- An analysis of the top performing HR services across organizations
- A "Best Practices" model for HR services
- How to utilize technology to your advantage and design strategic support
- Key strategies for optimization services
- and more!
Access this report for key tools and frameworks that can help transform your HR services. To receive a copy, please email firstname.lastname@example.org
Access this blog post courtesy of proud sponsor Direct Commerce on the digital workforce influence that has taken over shared services centers. Take a closer look into what the future holds for the digital workforce trend and how it will leverage shared services operations.
The role and value-add of Shared Services are constantly being redefined as both the internal and external enterprise environment continues to shift.
Digitalization, demand for real-time data, and more recently, automation, are combining to pressurize Shared Services to react and adapt. Forward-thinking leaders are looking ahead already, so that they can meet the demands of tomorrow, and hit the ground running.
The turning point for this new-and-improved approach hinges on empowered employees that can solve problems on their own. But given the significantly different type of work that will increasingly be asked of Shared Services, one of the stumbling blocks is making sure employees have the competencies to meet these new demands.
Traditional skillsets won’t suffice to offer the value-add that today’s business customers need to stay ahead. The challenge, therefore, is to identify the new skills needed to problem-solve, and then figure out how to resource and ‘teach’ them.
In this report by SSON, we take tackle these 3 questions:
- What are the biggest skills gaps?
- How do you train managers to be better leaders?
- How are leading-edge companies developing next generation skillsets in SSC employees?
Also includes data from our 2018 SSON’s State of the Shared Services & Outsourcing Industry Survey.
According to a recent study by IBM, people are now prioritizing security over convenience when it comes to logging into applications and devices. Access this report to review the generational difference between traditional login methods and biometric security. To receive a copy of this in your inbox, please email email@example.com
Data analytics management has been highlighted as key role in shared services improvement strategies. This article explores the capabilities, tips on managing data successfully, and how proper data management can help excel your operations. To receive a copy, please email firstname.lastname@example.org
Value-added trends, such as data analytics, are slowly emerging as a key tool to optimize shared services centers. Access this article to learn more about the value-added trend, data analytics processes, how to manage it wisely, and how other enterprises are implementing it for process improvement. To receive a copy in your inbox, please email email@example.com
Check out this article courtesy of proud sponsor Artsyl Technologies discussing the myths and true benefits of RPA. Learn more a out how RPA can boost your operations without taking over the human workforce.
Review this in-depth market report with insights into how you can utilize IA as leverage for a successful digital transformation. Learn more about the proper steps to take and objectives to set to help excel you digital transformation process. To receive a copy in your inbox, please email firstname.lastname@example.org
Your business surrounds customer experience! Learn more about the strategies that will properly train, equip, and empower your CX services to improve your entire operations process and effectively enhance your business. To receive a copy in your inbox, please email Geena.Monaco@iqpc.com
This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness and much more.
SSOW 2018 Keynote
Martin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says. Take a look at this exclusive interview where he addresses some of the most crucial questions about what the future of work, and your place in it, will look like.
We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and future plans in SS&O. And don’t forget to check out their session at #SSOWEEK!
Re-imagine IT with this article from our proud sponsor Antworks! Review this article for industry insights into creating solutions with the help of machine learning and cognitive automation.
This report cuts through the hype and provides insight on how to put together your finance transformation journey. Including top benchmarks to follow, enablers to finance transformation, a case study and more, this "CFO Playbook" contains the top information needed for successful finance transformation. To receive a copy, email email@example.com. Courtesy of Blackline.
The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?
Here are five simple and straightforward tips on how to improve your Shared Services customers’ experience.
Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations (SSOs).
For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a very different attitude to the opportunities that blockchain represents to both the digital back and front offices, and pretty quickly, or risk being left behind. See why by downloading this newly released article or email firstname.lastname@example.org to request a copy!
We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge efficiency savings and value for the business. Read more about the benefits of globalizing payroll in this whitepaper or email email@example.com to receive a copy.