Process redesign is not for the faint of heart. It takes time, guts and drive to change something that is often entrenched in company history. What are some key areas to think of when undergoing an end-to-end transformation within the Customer-To-Cash and FP&A functions. In this presentation, Daniel Willoughby, Director, Strategic Initiatives, Coca-Cola European Partners, discusses:

• Efficiency or Effectiveness – What is the key driver?
• What critical governance is necessary for the removal of ‘silo’ operations
• How to align with the business needs