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2017 Presentations

Successful P2P Change Management

Successful P2P Change Management

Kim Rankel, Director of P2P North America Global Business Services at Eli Lilly & Company shows how to guarantee quick wins and ROI when implementing a new procure to pay system.
The GES Journey  – BlackLine Account Reconciliation Task Management

The GES Journey – BlackLine Account Reconciliation Task Management

Provides an introduction to GES' Shared Services Accounting Group (SSAG) and a overview of their Account Reconciliation and Task Management Journey. Presentation by David Swanberg, Executive Director – Shared Services Accounting Group, GES (Global Experience Specialists.
Big Talent for Shared Services

Big Talent for Shared Services

ACCA demystifies millennials and shares proven strategies for maximizing employee engagement, attracting top notch shared services talent and developing future shared services leaders.
Digitizing the P2P Process

Digitizing the P2P Process

Caesar Parlade, Senior Consultant Reyes Tacandong & Co. and Former Chief Operating Officer, ANZ GSO shares best practices for digitizing the procure to pay process to create process intelligence and better customer experiences.
Turner Financial Shared Services “Our Way”

Turner Financial Shared Services “Our Way”

Cindy Pekrul – SVP, Accounting Business Services from Turner walks you through their shared services journey. Find out how Turner's GBS team effectively defined a vision, developed their approach, focused on process efficiencies and implemented low cost automation
Starbucks “#SIMPLIFY” AP Journey

Starbucks “#SIMPLIFY” AP Journey

Find out how Starbucks applied RPA and intelligent automation to optimize the accounts payable process.
Transforming the Way Business is Done: P&G's GBS Story

Transforming the Way Business is Done: P&G's GBS Story

Follow along as Filippo Passerini, the former Head of P&G's GBS, and 2016 SSOW Keynote Speaker leads us on a journey through P&G's world-class global business services model.
Developing a Global Service Delivery Network

Developing a Global Service Delivery Network

Developing a Global Service Delivery Network: –Establishing a robust governance strategy –Building strong engagement with the business unit to understand needs and requirements –The importance of establishing proper global process ownership of all new activities –Creating a unified approach to business support: -- Overcoming resistance and coordination Presentation by Jennifer Hubbard Director of ZF North American Shared Services presenting and Richard J. Rowan, Jr., CMA Vice President, ZF Global Shared Services Strategy and Operations
Battling Big Brands to Ensure You Get (and Keep) the Talent Needed

Battling Big Brands to Ensure You Get (and Keep) the Talent Needed

It’s a dog eat dog world out there, especially in the battle for the best talent. The F1000s have a big name to tout, which often will attract new faces by the sheer force of the brand. To compete, smaller companies have had to rely on more than just their names and this session discussion some of those strategies.
Designing a Self-Service System that Works for Your Business

Designing a Self-Service System that Works for Your Business

Despite game changing developments in technology and the increase of techsavvy workers, the resistance to even the smartest self-service system is a pain felt acutely by many shared services. This session looks at: Change management within self-service: How can you make the employee experience better, Best-in-breed tech: Which are the right apps, systems to use?, Communicating change to your business in the right way: Engaging all stakeholders. Presentation by Stephanie Giron, VP HR and Payroll Operations, Nielson
All Aboard! What’s the best way to get stakeholder buy-in?

All Aboard! What’s the best way to get stakeholder buy-in?

What’s the quickest way to stop a project in its tracks? Not having the buy-in from the right people. Shared Services - which necessitates movement of work and ownership - screams risk for many business heads causing them to be defensive and uncollaborative. This session demonstrates how best to gain and keep the buy-in from all major stakeholders, ensuring that your SSC gets off to a flying start.
Moving Forward Together with Continuous Improvement

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multifunction shared services center; you’ve got to be prepared with a much more strategic plan. In this session, you will see how developing a common vision and a compulsive reason to act can result in your shared services organization having key metrics with clear goals, a transformation plan to get you there and every employee’s actions aligned. Learn how visual management, standard work, and individual contributor involvement can reduce exception work, reduce costs, and increase employee engagement
Overcoming Perceptions: Back Office Servants to Crucial Business Partner

Overcoming Perceptions: Back Office Servants to Crucial Business Partner

Swiss Re’s Revolutionary Journey by Vesta Bovair, Global Business Solutions (GBS). In this session Ms. Bovair discusses how Swiss Re’s GBS organization has now taken a strategic role in the business and is driving change through their data analytics hub, robotics automation center and global captive service locations, and how they never let a good crisis go to waste.
Robotic Process Automation: Real Life Lessons from Prudential Financial's Journey

Robotic Process Automation: Real Life Lessons from Prudential Financial's Journey

Paul McLean, Vice President at Prudential Financial takes us through their RPA journey and lessons learned.