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March 11 - 14, 2019
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A look back at SSOW 2018

What to expect at SSOW 2019!Take a look at tour 2018 brochure to get an idea of what to expect at upcoming 2019 event. The 23nd Shared Services and Outsourcing Week North America will be host to over 950+ senior level shared services, GBS and outsourcing professiona ...

Featured Download

SSOW 2019 - Sponsorship & Exhibition Kit

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Kit to see how you can get involved tod ...

Insights From Onsite 2018 Part 1

Explore part one of the Insights from Onsite Report of SSOW 2018! A ...

Insights From Onsite 2018 Part 2

The Insights From Onsite Report - Part Two has arrived! Download the report for a closer look at our 2018 attendee’s profile, solutions our attendees are seeking and much more!  If you would like to receive a copy to your inbox, email 

2018 SSON Excellence Award Winners Announced

This year’s SSON Excellence Award Winners were announced during the inaugural Awards Gala held on the evening of March 21st, 2018 at the 22nd North American Shared Services & Outsourcing Week. See who the finalists, runner up's, and winners were!

Who's attending SSOW 2019?

Not sure what to expect at this year's Shared Service Week? Check out the different job titles and companies that are attending!

5 Tips for SSO Leaders to Drive Customer Experience

The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals wil ...

Thinking About Globalizing Payroll?

We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing pay ...

Top 10 Tips on how to succeed with GBS

The most significant advantage of GBS is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the pi ...

Top 10 tips on how to succeed with GBS

The most significant advantage of GBS is the ability to manage global processes and technology in the same way around the world, via standardized system solutions; global service management standards; global governance boards; etc. This is becoming only more important, as automation enters the pi ...

Is Your Business Ready for AI?

In this exclusive whitepaper, sponsored by Pipefy, featuring MIT Sloan & BCG Research, we are transported to the world of AI and are posed the question: is your business ready?"19% of respondents strongly agreed that their organization understands the data required to train AI algorit ...

Additional Content Download

Cognitive RPA

Why bring robotic process automation and cognitive capabilities together? This short video shares how combining the two technologies provides a solution that provides value to customers today and in the future.

Pepsi quenches its global SS&O thirst

PepsiCo's VP Global Operations & Shared Services, Shakti Jauhar, knows the importance of remaining loyal to local roots while driving a global agenda. He talks standardization practices in this exclusive interview as well as the importance of being analytical and leveraging technology when doing so.

Volvo's key to data sharing and root cause analysis

Mary Rumley, VP, HR Services Americas, Volvo speaks about the importance of sharing data information with the employees of shared services to have an impact. Using root cause analysis when sharing bad news to create an action plan, and more.

A High Level Approach to Successful IT Shared Services Implementation

While launching shared services is not for the faint-of-heart, taking a high-level approach helps identify what's important to focus on. Joanie Walker and Michael LaMonaca continue their 'Shared Services for IT' series.

High-Level SSO Strategy with Hong Le

We caught up with Hong Le, Director of HRIS at Inova Health System, and asked her about talent management, technology, innovation, and the processes she uses to continue operational improvement every day.

The Brightside of wrong: How you can learn more from failure than success

Debbie Vander Bogart, VP, Global Shared Services at Levi Strauss & Co., encourages you to take a hard look at your failures in order to glean powerful insights for the future.

DART Report: U.S. Shared Services Landscape

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness...

How to Ensure Your BOT Doesn't Go Terminator

Robotic Process Automation (RPA) is currently one of the most popular enablers of services, and one of the reasons why the shared services backdrop is so vastly different from ten years ago as to be almost unrecognizable. But for many enterprises considering RPA, concerns around security are preventing action. More...

Your Shared Services Career Path

How good are you at ‘managing to numbers’? That’s a skill you will need to develop if you want to have a solid career ahead of you. Add to that a good understanding of IT and the ability to demonstrate first-hand experience of (or exposure to) operations – plus a...

Interview - Keynote & Bestselling Author, Martin Ford

SSOW 2018 KeynoteMartin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says....

Chazey Partners: Does Size Matter When It Comes To Success?

As a mid-size company there are a number of questions you might ask. Such as:Does size matter when it comes to success with Shared Services?Don’t you need to be a large company to achieve economies of scale through ‘centralization’ which is a key benefit from reorganizing into Shared Service Centers?Doesn’t...

Chazey Partners: Advancing Your Shared Services with RPA

Chazey Partners is a participating sponsor of the 21st Shared Services & Outsourcing Week. Check out their whitepaper, then come see them at the event in March!

Podcast with the Godmother of Shared Services: Deborah Kops

Deborah Kops joins us and brings us back to industry pioneers who started to destroy organizations in order to put something more creative together. She’s skeptical of whether robots will be creative destruction due to the fact that she feels her colleagues are looking at automation as simply process improvement...

Making a Good Brand GREAT with Multi-Function Shared Services

Recorded at the Nordic RPA & AI Summit in Stockholm, Jorgen Lislerud joins us and takes us through the Circle K rebrand making them a global organization representing convenience delivering great customer experience. The goal is for folks to understand that the Circle K logo means great people, great products,...

Podcast with Western Union's Ricardo Badillo: Costa Rica and Shared Services Careers

Ricardo Badillo joins us from SSOW US where he was dubbed by Episode 4 guest and CFO of S&P Dow Jones Indices, Manny Korakis, as best dressed individual. Ricardo is based in Costa Rica which is a bit of a Shared Services hub. He notes that the country actually been...

Global Intelligent Automation Market Report (H1 2017) Part 1

Intelligent automation (IA) is the fastest growing technology with the greatest power for disruption.At its most basic, it eliminates mundane, repetitive tasks. At the other extreme, it will begin to replace higher-level cognitive human abilities with a far greater capacity for volume, analysis, accuracy and consistency than can currently be...

Embracing automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to...

Continuous Improvement: a Little "Retro" is a Good Thing

Increasing the performance of a shared service operation, whether in-house or outsourced, is a major key performance indicator (KPI). There are always new targets and pressures to reduce costs, increase services, improve quality and ensure compliance. The cycle can, at times, appear to be never ending. Earlier this year I...

Why HR Services Needs Intelligent Automation

For support services focused on human resources, the implications for saving time on non value-adding tasks, and exponentially scaling up value-added services, promises to propel HR into a far more valuable partner position. The constant pressure to do more with less, deliver operational improvements quickly, provide more reliable data, manage...

The Shared Services Maturity Curve: Where Do You Fall?

In this interactive report, travel through the four levels of shared services maturity (Emerging, Evolving, Adding Value and GBS) to find out where you currently fall and what you need to do in order to advance your SSO to the next level.If you have any questions or are having trouble...


In order to compete in business today, you need to drive innovation in your organization. But with innovation comes change, and change is not always easy. So how do you prepare your people and your company for both innovation and change? You create a sustainable culture of Continuous Improvement

Chrome River - 10 Expense Management Best Practices

A "Top 10" list of expense management best practices that are simple but effective and can be used for guidance in evaluating your current policies.

Chrome River - 10 Ways to Reduce Expense Fraud

Your organization need not be the next victim of travel and expense fraud. In this whitepaper, we will outline the different types of expense fraud, and will also explain how organizations can reduce and even eliminate the risk of expense fraud.

The Consumerization of HR E-Book

In this comprehensive e-book, we outline the latest trends, proven implementation strategies and 3 real-world case studies pertaining to the Consumerization of HR, or, in other words, the pursuit of truly exceptional HR customer experiences. Find out how leading-edge HR shared services organizations are embracing digitalized, customer-centric HR services and...


In today’s highly complex global business environment, companies are constantly expected to do more with less, to run leaner while becoming more effective than ever. This is especially true for Accounting and Finance. They are now required to not only deliver periodic financial data and reports, but also real-time analysis...

HR bots: the new super power for the workforce?

While the HR function has shown strong interest in emerging technologies, with a number of early adopters, Deloitte’s 2017 Human Capital Trends report found that only 17 percent of global HR executives are ready to manage a workforce with people, robots, and AI working side by side. Embracing this new...

Full Tech Trends 2018 Report - Deloitte

As digital reality, cognitive, and blockchain continue to redefine IT and business, organizations should look to move beyond vertical or horizontal approaches to new technology. Ideally, strategy, technology, and operations should work together, in harmony, across domains and boundaries.

Speaker E-Book

We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and...

Ten Insights: From a Global HR Transformation

In this presentation from SSOW 2018, Vice President of Human Resources at Evoqua Water Technologies Zach Wemple, walks you through Evoqua's 12-month global HR transformation. Wemple explores all the steps including designing an effective organizational structure, which functions to keep internal or outsource, and selecting an HCM & supporting HR...

ISG: Identify, Prioritize and Implement a Successful Intelligent Automation Program

In this presentation from SSOW 2018, ISG leaders Mark Davison, Scot Furlong, & Julian Godoy, explain how to identify, prioritize and implement a successful intelligent automation program. Learn about the definitions, steps, and structures you need to know before embarking on your IA journey in your business.

Shared Services Value Added Catalogue

Senior Director of Innovation at HP Chet Chambers explores all of the innovative activities being introduced into shared services. This presentation explores shared services initiatives, the most exciting activities, and what to expect next.

SSOW 2018 Keynote Speaker: Julio Nemeth

P&G's President of GBS, Julio Nemeth, presents his keynote speech at SSOW 2018 on Digital Disruption and the Next Generation of Shared Services. Explore Nemeth's presentation on P&G's gold standard shared service transformation. 

2017 Presentations

Successful P2P Change Management

Kim Rankel, Director of P2P North America Global Business Services at Eli Lilly & Company shows how to guarantee quick wins and ROI when implementing a new procure to pay system.

The GES Journey – BlackLine Account Reconciliation Task Management

Provides an introduction to GES' Shared Services Accounting Group (SSAG) and a overview of their Account Reconciliation and Task Management Journey. Presentation by David Swanberg, Executive Director – Shared Services Accounting Group, GES (Global Experience Specialists.

Big Talent for Shared Services

ACCA demystifies millennials and shares proven strategies for maximizing employee engagement, attracting top notch shared services talent and developing future shared services leaders.

Digitizing the P2P Process

Caesar Parlade, Senior Consultant Reyes Tacandong & Co. and Former Chief Operating Officer, ANZ GSO shares best practices for digitizing the procure to pay process to create process intelligence and better customer experiences.

Turner Financial Shared Services “Our Way”

Cindy Pekrul – SVP, Accounting Business Services from Turner walks you through their shared services journey. Find out how Turner's GBS team effectively defined a vision, developed their approach, focused on process efficiencies and implemented low cost automation

Starbucks “#SIMPLIFY” AP Journey

Find out how Starbucks applied RPA and intelligent automation to optimize the accounts payable process.

Transforming the Way Business is Done: P&G's GBS Story

Follow along as Filippo Passerini, the former Head of P&G's GBS, and 2016 SSOW Keynote Speaker leads us on a journey through P&G's world-class global business services model.

Developing a Global Service Delivery Network

Developing a Global Service Delivery Network: –Establishing a robust governance strategy –Building strong engagement with the business unit to understand needs and requirements –The importance of establishing proper global process ownership of all new activities –Creating a unified approach to business support: -- Overcoming resistance and coordination Presentation by Jennifer...

Battling Big Brands to Ensure You Get (and Keep) the Talent Needed

It’s a dog eat dog world out there, especially in the battle for the best talent. The F1000s have a big name to tout, which often will attract new faces by the sheer force of the brand. To compete, smaller companies have had to rely on more than just their...

Designing a Self-Service System that Works for Your Business

Despite game changing developments in technology and the increase of techsavvy workers, the resistance to even the smartest self-service system is a pain felt acutely by many shared services. This session looks at: Change management within self-service: How can you make the employee experience better, Best-in-breed tech: Which are the...

All Aboard! What’s the best way to get stakeholder buy-in?

What’s the quickest way to stop a project in its tracks? Not having the buy-in from the right people. Shared Services - which necessitates movement of work and ownership - screams risk for many business heads causing them to be defensive and uncollaborative. This session demonstrates how best to gain...

Moving Forward Together with Continuous Improvement

Combining multiple departments under a single leader does not necessarily result in an effective multifunction shared services center; you’ve got to be prepared with a much more strategic plan. In this session, you will see how developing a common vision and a compulsive reason to act can result in your...

Overcoming Perceptions: Back Office Servants to Crucial Business Partner

Swiss Re’s Revolutionary Journey by Vesta Bovair, Global Business Solutions (GBS). In this session Ms. Bovair discusses how Swiss Re’s GBS organization has now taken a strategic role in the business and is driving change through their data analytics hub, robotics automation center and global captive service locations, and how...

Robotic Process Automation: Real Life Lessons from Prudential Financial's Journey

Paul McLean, Vice President at Prudential Financial takes us through their RPA journey and lessons learned.