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March 11 - 14, 2019
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View SSOW 2019's Preliminary Agenda

What to expect at SSOW 2019!Review the agenda at a glance for the upcoming 23rd Shared Services & Outsourcing Week North America. Preview the exciting site tours, skill-building workshops, and networking opportunities you'll experience at SSOW 2019! Download you cop ...

Featured Download

State of the Industry Report 2018

Dive into this SSON survey based report on the state of the shared services industry! Read more about how digital innovations are redefining the industry and expanding the scope of what is possible.

View SSOW 2019's Agenda

Review the agenda at a glance for the upcoming 23rd Shared Services & Outsourcing Week North America. Preview the exciting site tours, skill-building workshops, and networking opportunities you'll experience at SSOW 2019!

Download the 2019 SSOW Registration Form - EQ

Fast track your attendance with our 2019 Shared Services & Outsourcing registration form! Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

SSOW 2019 Past Attendee Snapshot

Review this list of professionals and companies that attended SSOW 2018! Get a better idea of the exciting connections you will make at the upcoming 23rd Annual Shared Services & Outsourcing Week North America. To request a copy, email Geena. ...

Insights From Onsite 2018 Part 1

Explore part one of the Insights from Onsite Report of SSOW 2018! A ...

Insights From Onsite 2018 Part 2

The Insights From Onsite Report - Part Two has arrived! Download the report for a closer look at our 2018 attendee’s profile, solutions our attendees are seeking and much more!  If you would like to receive a copy to your inbox, email 

2018 SSON Excellence Award Winners Announced

This year’s SSON Excellence Award Winners were announced during the inaugural Awards Gala held on the evening of March 21st, 2018 at the 22nd North American Shared Services & Outsourcing Week. See who the finalists, runner up's, and winners were!

Convince Your Boss Letter

Need help getting approval to attend SSO Week? Customize this 'Convince Your Boss' letter, print it and share with your boss so that you can get the buy-in to attend the SS&O Week in March.

Download the 2019 SSOW Registration Form

Fast track your attendance with our 2019 Shared Services & Outsourcing registration form!  Fill out this registration form to speed up your attendance and email back to us at enquiryiqpc@iqpc.com

Attendee ROI Toolkit

Your one-stop-shop for justifying your attendance to the 2018 Shared Services & Outsourcing Week. Packet includes benefits of attending, attendee snapshot, dear boss letter and registration form.

Who's attending SSOW 2019?

Not sure what to expect at this year's Shared Service Week? Check out the different job titles and companies that are attending!

New Content!

SSO & GBS By The Numbers: Where Do You Fall on the Shared Services Analytics Maturity Curve

Are you sitting on a wealth of business insights? Shared services and GBS organizations of all sizes and structures are ideally situated to collect a treasure trove of organizational data. From insights related to the end-to-end employee lifecycle to business process management to IT usage, the opportunities for SSOs to...

2018 Presentations

2018 HR Shared Services Presentation Packet

Enjoy 3 case studies on how leading-edge companies are leveraging HR shared services to transform HR delivery:TEN INSIGHTS FROM A GLOBAL HR TRANSFORMATION by Zach Wemple, Vice President, Human Resources, Evoqua Water TechnologiesCREATING A SEAMLESS EMPLOYEE EXPERIENCE by Mehdi Bhagat, HR Services Centre Lead Americas, MicrosoftTIPPING THE SCALE: HOW TO LEVERAGE...

2018 RPA in Shared Services and GBS Presentation Packet

4 case studies on how real-world shared services and GBS leaders are reaching new heights of efficiency and performance with RPA, Intelligent Automation and Artificial Intelligence: HOW INTELLIGENT AUTOMATION TURNS SHARED SERVICES INTO A REVENUE VEHICLE FOR THE BUSINESS by Mel Steals, SVP - Strategic Planning and Analysis - Treasury, PNCINNOVATION...

CREATING FAST CASH: The SSC’s Place in Driving Working Capital

There is no quicker way to get C-Suite attention then by generating cold hard cash, and the good news is there are so many ways to do it! This session talks through some tried and tested methods to improve cash flow:Generating cash through earlier payments: How can you negotiate with...

HARNESSING INTELLIGENT AUTOMATION AT GM: Moving From Concept to Scale and Navigating the Associated Challenges

From our GBS Vision track, Daniel A. Mahlebashian, Executive Director, Global Business Services, General Motors Corp. discuss how his team has leveraged RPA in GBS. Key points include:The technology is proven, proof of concepts completed – what’s the next major hurdle?How to bring the technology to scale: Buy vs. build...

Masterclass: Global Process Owner for 2018 & Beyond

Learn how to use the GPO model to provide end-to-end services and continuously improve. Master how to drive process excellence globally. Understand the Importance of Process Excellence and grasp Global StandardizationPresentation by John Sparks, Senior Director, Shared Service Operations & Implementation, World Vision International

Visibility, Compliance and Control: Creating Measurable Value through Reconciliation

Reconciliations play a vital role to the overall financial statement close process. Improperly done they can lead to errors and open you up to risk. However, properly managed they can result in unexpected value that stretches well beyond the SSC. In this presentation, Mandy Strider, Director, Accounting, Interstate Hotels (Hosted...

Fast-Track to Value: Creating a Commercial GBS with GE

How do you add value back to your enterprise in a sustainable way? How can you make a lasting impact? For GE the answer comes through their commercial SSC. Stepping away from traditional transactional activities GE’s GBS is focused on actionable insights and growth; delivering cash, revenue generation and even...

Could You Get from Zero to GBS in 3 Years?

Unlike the incremental approach that companies have traditionally taken to shared services, there are a number of intrepid firms going straight to GBS. In this presentation, Chris McCann, Director, Global Business Services Strategy and Enablement, at Bose Corporation, shares their bold transformation; why they chose this route, the blueprint and...

Excelling in an SSC with 90% Millennials

Millennials already form over 50% of the workforce, but at Bacardi SSC its 90% which incidentally is exactly the target population for their products. To harness the skills of this demographic they have created a series of very successful initiatives including mentoring programs, branding, rising stars and an aggressive work-life...

Adding Value to the C-Suite: Becoming a Strategic Partner to the Business

There are many ways your shared services can add value back to the board. As you move beyond cost-saving, it’s vital you explore these to keep driving your shared services forward. In this presentation, Steve Ellis, Senior Director of Shared Services, at Dana Incorporated, examines their SSO Journey evolving from...

Digital Disruption and the Next Generation of Shared Services

Imagine how your CEO would react if you delivered true business value and digital transformation without requesting an increase in your budget? This is exactly what P&G is doing. As part of its ongoing commitment to continue taking shared services to the next level, P&G now is on a transformational...

A Process Transformation Primer: What is The Roadmap to Success for Greater Alignment with Customers of Finance

Process redesign is not for the faint of heart. It takes time, guts and drive to change something that is often entrenched in company history. What are some key areas to think of when undergoing an end-to-end transformation within the Customer-To-Cash and FP&A functions. In this presentation, Daniel Willoughby, Director,...

What’s in Your Value- Added Service Catalogue?

Pricing, Sales, Marketing, Treasury, Risk; there are a wealth of innovative activities being integrated into shared service centers. In this presentation,Chet Chambers, Senior Director, Innovation, HP, examines a few of the most innovative service catalogues around and looks at:What are the most exciting activities being added into the SSCService-depth: What...

Women in Shared Services: Shared Services and Your Career

Facts & Figures from our 2018 Women in Shared Services Workshop. Check out this overview of where women stand in the shared services workforce in terms of demographics, leadership trajectories and key challenges.

Women in Shared Services Video Presentation

Video version of our 2018 Women in Shared Services Workshop presentation. Outlines the current state of women leadership in shared services.

The 2018 Coca-Cola HR SSC Site Tour: What You Missed

Check out this presentation from the 2018 tour of Coca-Cola's HR Shared Services Center to learn more about the history, structure, growth and future of their cutting edge SSC.

Coca-Cola's Cutting Edge SSC: A Video Overview

The video version of their 2018 Site Tour presentation that outline the origin, organization structure and evolution of their world-class HR Shared Services Center.

Frustration-Free: Applying the Lessons of Amazon Customer Experience to Shared Services

Do you need to delight every customer or is fast and easy to deal with enough? Finding the right level and creating a culture that can deliver it is vital. Watch this session from the 2018 SSOW to hear best practices from Matt Willden, Customer Experience Leader, Amazon for:Ensuring your...

Additional Content Download

DART Report: U.S. Shared Services Landscape

This comprehensive report takes an in-depth look at the war for talent in the U.S. shared services market. Take a look inside to gain insight to the locations of every shared service center in the United States, new data on talent availability, average salary increases and decreases, job market competitiveness...

Interview - Keynote & Bestselling Author, Martin Ford

SSOW 2018 KeynoteMartin Ford is a futurist and New York Times bestselling author perhaps best known for his book "Rise of the Robots". He is specifically interested in how artificial intelligence is allowing robots to take over complex jobs. The accelerating pace of new technologies is changing everything, he says....

Global Intelligent Automation Market Report (H1 2017) Part 1

Intelligent automation (IA) is the fastest growing technology with the greatest power for disruption.At its most basic, it eliminates mundane, repetitive tasks. At the other extreme, it will begin to replace higher-level cognitive human abilities with a far greater capacity for volume, analysis, accuracy and consistency than can currently be...

Embracing automation: The EY Global Story

Just over a year ago, EY took the first steps in our intelligent automation journey, with three proof of concepts, and today we have over 500 internal processes automated that help improve customer experience, quality of services and efficiency. The initiative was sponsored by EY Global leadership, and led to...

2018 Speaker E-Book: See Who Presented Last Year!

We had the chance to interview some industry experts from Microsoft, Amazon, Canadian Blood Services, Dana Corporation, Bose Corporation, and more, ahead of their speaking sessions at the 22nd North American Shared Services & Outsourcing Week. Take a peek at their expert insights and hear their journey, lessons learned and...

5 Tips for SSO Leaders to Drive Customer Experience

The most successful Shared Services organizations have open, honest, and mutually supportive relationships with their customers.Good customer experience can help drive your SSC up the maturity curve, increase productivity and collaboration and retain talent, so how do you go about it?Here are five simple and straightforward tips on how to...

Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018. Flip through to find out more on Millennial Talent, Digital Disruption and Customer Experience in North America Shared Services Organizations...

Why Shared Services’ Role is a Proof of Concept for Blockchain

For many SSOs, blockchain is still considered another “revolutionary” head-turning technology that is relegated as something that’s nice to know but not like to have, considering most are still focused on the last big new thing like RPA. But according to experts, Shared Services professionals will need to adopt a...

Thinking About Globalizing Payroll?

We live in an age of globalizations with organizations increasingly reviewing their global options for shared services and outsourcing. But because of its high visibility and sensitive nature, payroll is often one of the last functions to be considered. Yet if you´re brave enough, globalizing payroll can result in huge...

Sponsorship enquiry

SSOW 2019 - Sponsorship & Exhibition Kit

Be the first to secure exclusive sponsorship and exhibition opportunities through Thought Leadership Sessions, Benchmarking Workshops, Innovation Think Tanks, Interactive Discussion Groups and more. Download the Sponsorship & Exhibition Kit to see how you can get involved today!To request a copy of the 2019 sponsorship and marketing kit email us...