Bethmara Kessler

SVP Integrated Global Services
Campbell Soup Company

4:40 PM Process Transformation: The Art Of The Possible - A Campbell's Soup Company Story

Bethmara Kessler, Senior Vice President, Integrated Global Services, talks about how Campbell Soup Company’s Integrated Global Services organization is transforming the way shared services fuels growth for the business.
She takes you along the company’s unique journey to transform global processes by harnessing the power of design thinking, collaborating hubs (a mechanism used to explore innovation and work through problem solving), robotic process automation, and more.

6:05 PM IMAGINING THE FUTURE OF SERVICE DELIVERY! Technology, Operating Models and People

The pace of change in the SSO market today means that shared service leaders can no longer choose to be reactionary. In order to keep their competitive edge they must learn to anticipate the future direction of the industry and envisage it in their planning. This panels gathers together some of the most innovative, creative and forward thinking minds to debate where they think the industry is going!

  • Exponential technology disruptions: What’s the future for RPA and Intelligent Automation
  • Next generation service delivery models: Captive, Outsourced, Virtual?
  • Talent and Geography: What’s the next talent profile and where can SSCs obtain it?