March 11 - 14, 2019
Disney’s Coronado Spring Resort

Pre-Conference Site Tour Day: Monday, March 11th, 2019

Start of Pre-Conference Site-Tour Day

12:00 pm - 1:00 pm Registration and Lunch


1:00 pm - Bus Departure for Site Tours

Site Tours Hosted By Johnson & Johnson, Coca-Cola HR, Bristol-Myers Squibb & Citi Shared Services

Site Tour A

1:00 pm - 6:00 pm Johnson & Johnson Global Services Tour: Elevating the Employee Experience
J&J was challenged to adapt to the changing field, maximize competitiveness in their business sectors, and continue to benefit patients, customers, and consumers over the long term.

Their Global Services Organization was created as part of an enterprise program. It focused on delivering simplified, standardized services and establishing 5 regional hubs to provide services across J&J’s HR, Procurement and Finance functions.

Global Services and all five regional hubs have been created with the “employee experience” at the center. The impact? Employee engagement scores higher than the industry average, and increased productivity and greater value for our organization and customers.

During this site tour, participants will explore J&J’s:
• National Hub in Tampa, which was founded on providing a “Great Place to Work” for employees
• Flexible working space, which has the latest technology and tools, healthy food options, fitness options, and “recharge” spaces
• Journey towards establishing a global services organization that operates with a defined culture and programs for sustainable growth.

Limited to the first 50 people.

Site Tour B

1:00 pm - 6:00 pm Coca-Cola: Into The World of HR Intelligent Automation and Beyond
Karla Younger - VP, HR Shared Services, Coca-Cola Company
In 2009, Coca-Cola Enterprises opened a North American HR SSC. In 2010, it was acquired by The Coca-Cola Company amid company integration work to create a new business unit –Coca-Cola Refreshments. Now, after further internal company transformation, the HR SSC is part of a multifunction business service providing support to Coca-Cola franchise bottlers.

The HR SSC has over has 200 employees and has put a focus on chatbots, robotic process automation and artificial intelligence to improve the employee experience, while continuing to drive process and technology improvement.

This is an exciting opportunity to see firsthand how Coca Cola is using automation within HR processes.

During this site tour, participants will explore:
• The Employee Contact Center
• Personnel Administration
• Payroll Operations
• Talent Acquisition
• HR Support (includes knowledge content and business process management solution)

Hosted By: Karla Younger, VP, HR Shared Services, Coca-Cola

Limited to the first 70 people.
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Karla Younger

VP, HR Shared Services
Coca-Cola Company

Site Tour C

1:00 pm - 6:00 pm Citi: Shared Services Center Tampa
Jennifer Suarez Jankes - Director and Associate General Counsel, Citi Tampa
The Citi Tampa site established in 1983 supports more than 30 unique lines of business including: a large Anti-Money Laundering Operations, Shared Services, Global Banking Functions, an Institutional Client Group and Technology operations. Citi maintains proactive relationships with 20 community partners and has donated nearly $250,000 throughout the Tampa
Bay community.

With more than 7,400 employees,=the Citi Tampa site has experienced a work evolution from a processoriented site to a more client-centric and middle office roles today.

As part of the tour of Citi Tampa visitors will:
• Learn how Citi processes and manages work across global
locations.
• Get a first-hand look at a Global Security Operations Center
• Explore how employees work in a shared services environment

Hosted By: Jennifer Suarez Jankes, Director and Associate General Counsel, Citi Tampa & Sterling Ivey, Site Manager and Public Affairs
Director, Citi Tampa

Limited to the first 50 people.
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Jennifer Suarez Jankes

Director and Associate General Counsel
Citi Tampa

Site Tour D

1:00 pm - 6:00 pm Bristol-Myers Squibb: North American Capability Center Site Tour
Wayne Lewis - Associate Director, Communications and Community Relations, Bristol-Myers Squibb
The Bristol-Myers Squibb North America Capability Center, which opened in January, 2014, recently expanded to a state-of-the-art facility in Tampa, Florida, and provides strategic assets for delivering end-to end process excellence and innovation.

The center offers high knowledgebased capabilities and services across multiple disciplines and is part of our ongoing effort in continuous process improvement. The site has over 500 employees collaborating in R&D, Business Operations, Finance, IT, Commercial and Marketing Services and Human Resources. At the North America Capability Center, BMS continues to explore ways to simplify processes and increase the efficiency and
effectiveness of our operations.

Hosted By: Wayne Lewis, Associate Director, Communications and Community Relations, Bristol-Myers Squibb

Limited to the first 30 people
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Wayne Lewis

Associate Director, Communications and Community Relations
Bristol-Myers Squibb

6:30 pm - 8:00 pm Welcome Mixer - Come Join the Outdoor Fiesta