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March 11 - 14, 2019
Disney’s Coronado Spring Resort

Day Three: Thursday, March 14th, 2019

7:30 am - 8:00 am Coffee & Registration

8:00 am - 8:05 am SSON Opening Remarks

8:05 am - 8:15 am Chairman’s Opening – Day Three

8:15 am - 9:00 am Keynote: Think Like an Explorer: Doing What Has Never Been Done Before

Cathy O’Dowd - 1st Female to Summit Mt. Everest and Author of Everest, Free to Decide
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Cathy O’Dowd

1st Female to Summit Mt. Everest and Author of Everest
Free to Decide

9:30 am - 10:00 am CLIENT CASE STUDY

10:00 am - 10:30 am Panel: Your Competitive Edge: Embracing “Customer Experience” Strategy for Shared Services

John Standring - SVP & GM Global Servicing Operations, American Express
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John Standring

SVP & GM Global Servicing Operations
American Express

10:30 am - 11:30 am Demo Drive Raffle Prizes Announcement Break and Morning Coffee /Networking

Concurrent Track Sessions

SHARED SERVICES ESSENTIALS

11:30 am - 12:10 pm The Best of Both Worlds: Ways SSOs Create Value During M&A
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Sue Danino

VP, Finance
Hubbell Incorporated

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Kristin White

Senior Director of Financial Controls and Risk Management
Cisco Systems

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John Transier

SVP, Finance
Harland Clarke

LATAM

11:30 am - 12:10 pm PANEL: Latin America Cultural Differences & Opportunities
Juan Araya - Senior Lead, CoE, LatAm, Uber
Hosted by: Nintex
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Juan Araya

Senior Lead, CoE, LatAm
Uber

HR VISION

11:30 am - 12:10 pm Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services
Quasar Hamirani - Head of People Ops, Airbnb
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Quasar Hamirani

Head of People Ops
Airbnb

WOMEN IN SHARED SERVICES

11:30 am - 12:10 pm Panel: Recruiting, Developing, Retaining – and EMPOWERING - Female Leaders
Cindy Gallagher - CEO, LibertySource
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Cindy Gallagher

CEO
LibertySource

Group 3

SHARED SERVICES ESSENTIALS

12:10 pm - 12:50 pm Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes
John Sparks - Senior Director, Shared Services Operations, World Vision
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John Sparks

Senior Director, Shared Services Operations
World Vision

ANALYTICS IN SHARED SERVICES

12:10 pm - 12:50 pm How One Company Used Analytics to Move Shared Services and GBS Up the Value Chain
Chris McCann - Director of Strategy and Enablement, Global Business Services, Bose
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Chris McCann

Director of Strategy and Enablement, Global Business Services
Bose

LATAM

12:10 pm - 12:50 pm How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise
Christian Yllescas - Business Service Head for the Americas, LEDVANCE
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Christian Yllescas

Business Service Head for the Americas
LEDVANCE

HR VISION

12:10 pm - 12:50 pm Harnessing Digital Innovation & Enablement in HR

WOMEN IN SHARED SERVICES

12:10 pm - 12:50 pm The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally

12:50 pm - 1:20 pm The Great Debate: Sourcing in a Post-Automation World

1:20 pm - 1:20 pm Chairman’s Close of Conference

1:30 pm - 1:30 pm Closing Lunch