March 11 - 14, 2019
Disney’s Coronado Spring Resort

Day Three: Thursday, March 14th, 2019

7:30 am - 8:00 am Coffee & Registration

8:00 am - 8:05 am SSON Opening Remarks

8:05 am - 8:15 am Chairman’s Opening – Day Three

Brad DeMent - Partner, ScottMadden
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Brad DeMent

Partner
ScottMadden

8:15 am - 9:00 am Keynote: Think Like an Explorer: Doing What Has Never Been Done Before

Cathy O’Dowd - 1st woman to climb Mt Everest from both sides, And author of Just For The Love Of It.
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Cathy O’Dowd

1st woman to climb Mt Everest from both sides
And author of Just For The Love Of It.

9:30 am - 10:00 am Unleashing Intelligent Automation Across the Industry

How do enterprises in varying states of automation maturity evaluating, leveraging, and rolling out solutions effectively? How
do they deliver and govern Robotic Process Automation (RPA) thoughtfully and to support AI delivery? This session will be demystifying RPA and hearing lessons learned from industry leaders as they take you through their automation
journeys. These leaders will provide strategy and insight on how RPA –when combined with other intelligent automation solutions – reshape the way their businesses work.


10:00 am - 10:30 am Measuring Business Efficiency through the Use of Process Mining



10:30 am - 11:00 am Building a Digital Global Finance Operation to Support Dynamic Business Needs

Grace Lao - General Manager, Global Finance Operations, Microsoft
The scale and global presence of Microsoft requires it to develop scalable support functions that partner with the business to enable this transformation. In this session we will discuss with Microsoft’s General Manager of Global Finance Operations, Grace Lao, on how the finance function is using disruptive technology enablers to drive both efficiency and effectiveness into the global finance operations.
·         Global delivery teams helping accomplish scale through standardization and consolidation
·         Use of disruptive technologies to reduce cost of service and improve customer response times
·         Establishment of standard global processes to enable simplification, increase speed of delivery and provide business insights for better decision making 




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Grace Lao

General Manager, Global Finance Operations
Microsoft

11:00 am - 12:00 pm Demo Drive Raffle Prizes Announcement Break and Morning Coffee /Networking

Concurrent Track Sessions

SHARED SERVICES ESSENTIALS

12:00 pm - 12:40 pm Ways SSOs Create Value During Mergers and Acquisitions
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Sue Danino

VP, Finance
Hubbell Incorporated

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Kristin White

Senior Director of Financial Controls and Risk Management
Cisco Systems

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John Transier

SVP, Finance
Harland Clarke

LATAM

12:00 pm - 12:40 pm PANEL: Latin America Cultural Differences & Opportunities
Juan Araya - Senior Lead, CoE, LatAm, Uber
Fernando Maffessoni - VP, Technology & Shared Services LATAM, Anheuser-Busch
Hosted by: Nintex
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Juan Araya

Senior Lead, CoE, LatAm
Uber

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Fernando Maffessoni

VP, Technology & Shared Services LATAM
Anheuser-Busch

HR VISION

12:00 pm - 12:40 pm Agile HR: Utilizing Case & Knowledge Management to Deliver Next-Generation HR Shared Services
Fraser Kirk - VP, Global HR Shared Services Programme, Brambles
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Fraser Kirk

VP, Global HR Shared Services Programme
Brambles

WOMEN IN SHARED SERVICES

12:00 pm - 12:40 pm Panel: Recruiting, Developing, Retaining – and EMPOWERING - Female Leaders
Cindy Gallagher - CEO, LibertySource
Marcia Moran - VP, Global Finance Shared Services, Mylan
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Cindy Gallagher

CEO
LibertySource

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Marcia Moran

VP, Global Finance Shared Services
Mylan

Group 3

SHARED SERVICES ESSENTIALS

12:45 pm - 1:25 pm Rotate 90 Degrees: Change Your Point of View from Vertical Functions to Horizontal Processes in Order to Define, Design, and Deliver End-to-End Processes
John Sparks - Senior Director, Shared Services Operations, World Vision
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John Sparks

Senior Director, Shared Services Operations
World Vision

ANALYTICS IN SHARED SERVICES

12:45 pm - 1:25 pm How One Company Used Analytics to Move Shared Services and GBS Up the Value Chain

LATAM

12:45 pm - 1:25 pm How to Think Like a Start Up & Use Alliances & Partnership to Scale Like an Enterprise
Christian Yllescas - Business Service Head for the Americas, LEDVANCE
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Christian Yllescas

Business Service Head for the Americas
LEDVANCE

HR VISION

12:10 pm - 12:50 pm Harnessing Digital Innovation & Enablement in HR
Girish Ganesan - Head of Talent, TD Bank American;s Most Convenient Bank

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Girish Ganesan

Head of Talent
TD Bank American;s Most Convenient Bank

WOMEN IN SHARED SERVICES

12:10 pm - 12:50 pm The Path Less Traveled: How One F500 Shared Services VP Achieved Success Unconventionally

1:30 pm - 2:00 pm The Great Debate: Sourcing in a Post-Automation World



2:00 pm - 2:05 pm Chairman’s Close of Conference

2:05 pm - 2:05 pm Closing Lunch