The World's Largest and Longest Running Event for Shared Services, Outsourcing, Transformation & GBS Professionals

Through our thought-leading content, big ideas speakers and global community SSON’s North American Shared Services and Outsourcing Week has established a reputation as THE place to meet and exchange ideas that will decide the direction for companies within the SSC, BPO and GBS market. This year’s event comes at a complex time for the industry as many shared services leaders find themselves rapidly moving into un-chartered territory.  Fewer FTEs, increased value-added services, robotics process automation and data analytics all combine to make a shared services backdrop vastly different from ten years ago.  Although immensely challenging, this smart and automated business environment provides untold opportunities for shared services that have a plan and know how to manage that transformation. SS&O Week is perfectly placed to assist you in navigating this tricky terrain, presenting clear and detailed exposes on everything from implementing RPA, to cross-generational talent management, to climbing the value-chain and back.



SS, GBS, Outsourcing & Transformation Leaders On-Site


Director-Level & Above




End User Speakers


Practitioner Led Sessions

2017 Speakers

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5 key themes

Interactive Sessions

Embedding Robotics into your SSC to automate transactional work, increase productivity and eliminate errors

Real Situation Analysis

Driving Strategic Value through data analytics to aid decision support

ISO Technical Committee

Adapting your operating model for value-add activities: GBS, GPO and utilizing your BPO provider better

Reduce Costs and Improve Quality

Automation, Digitization and the Four Generation Workplace: How can Shared Services adapt to the Future Workforce

Networking Opportunities

Leadership Transformation for next generation shared services, inspiring change through leadership

Past Attendees Say it Best

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What do the Attendees Say About SSOW?

Watch this short testimonial video from our 2016 attendees to get an idea of what it's like to be on-site at SSON's North American Shared Services & Outsourcing Week.

2017 Sponsors and Exhibitors