The World's Largest and Longest Running Event for Shared Services, Outsourcing, Transformation & GBS Professionals
Through our thought-leading content, big ideas speakers and global community SSON’s North American Shared Services and Outsourcing Week has established a reputation as THE place to meet and exchange ideas that will decide the direction for companies within the SSC, BPO and GBS market. This year’s event comes at a complex time for the industry as many shared services leaders find themselves rapidly moving into un-chartered territory. Fewer FTEs, increased value-added services, robotics process automation and data analytics all combine to make a shared services backdrop vastly different from ten years ago. Although immensely challenging, this smart and automated business environment provides untold opportunities for shared services that have a plan and know how to manage that transformation. SS&O Week is perfectly placed to assist you in navigating this tricky terrain, presenting clear and detailed exposes on everything from implementing RPA, to cross-generational talent management, to climbing the value-chain and back.
SS, GBS, Outsourcing & Transformation Leaders On-Site
Director-Level & Above
End User Speakers
Practitioner Led Sessions
Vice President and Deputy Controller
Turner Broadcasting, Inc.
Chief Financial Officer
S&P Dow Jones Indices
SVP, Enterprise Shared Services
VP and Site Lead, US Shared Service Center
Head of Procurement
Silicon Valley Bank
Senior Vice President, Head of HR Shared Services and Total Rewards
Bank of America Merchant Services
Former Group President Global Business Services, CIO
Procter and Gamble
Former President of Global Business Services, CIO
Managing Director, Head of Global Services Operations
5 key themes
Embedding Robotics into your SSC to automate transactional work, increase productivity and eliminate errors
Driving Strategic Value through data analytics to aid decision support
Adapting your operating model for value-add activities: GBS, GPO and utilizing your BPO provider better
Automation, Digitization and the Four Generation Workplace: How can Shared Services adapt to the Future Workforce
Leadership Transformation for next generation shared services, inspiring change through leadership
Past Attendees Say it Best
"This was the best SSOW that I’ve ever attended. It was very well and professionally done. It was well designed and orchestrated. Nice job!"
"Shared Services & Outsourcing Week is where we see the trends happening and momentum in shared services operations. There aren’t many conferences which bring this many people with different diversities in one location where we can test ideas out – it’s like a philosophy meets reality. It helps us understand where the trends are going and more importantly, where they’re not going. We’re going to continue to come and see where the future of shared services operations goes."
"In no other conference have I seen such extensive dialogue - real interaction - between the companies in need of services and solutions and those supplying the companies. Shared Services & Outsourcing Week drives true collaboration and partnership, something we need more of in these difficult economic times."
"It was great having so many companies and so much experience being Shared, all in the same place. Definitely a successful and productive week"
What do the Attendees Say About SSOW?
Watch this short testimonial video from our 2016 attendees to get an idea of what it's like to be on-site at SSON's North American Shared Services & Outsourcing Week.