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What is SSOW?

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business professionals take their organizations beyond cost-savings and efficiency. This year, new shared services, developing shared services and established shared service organizations will take on hyper-transformation.

Countless Experiences, One Event, No Reason…

For you not to be at SSOW Orlando enjoying four unforgettable days with your fellow SSOW-ers

Work The Crowd

During our many networking breaks


Let off some steam at our cocktail parties!

And The Winner Is...

Submit your nominees and join us at our Gala to see who the winner is

Compelling Content

With session tracks, interactive discussion groups, and more, SSOW will allow you to customize the perfect agenda for YOU!

Swag At SSOW

Check out our sponsors in the expo hall to grab some of their booth swag and enter our onsite raffle while learning about the amazing technologies they have to offer

And More!

The fun never stops at SSOW, join us to be part of an event series you will never forget!


Speakers who will provide you with an expert view on Shared Services

Kris Ahrend

President of U.S. Shared Services
Warner Music Group

Debbie Ballard

Vice President, GBS

Cathy O’Dowd

1st Female to Summit Mt. Everest and Author of Everest
Free to Decide

Robert (Bob) Cecil


Bettina Warburg

Blockchain Researcher, Entrepreneur and Educator
"How The Blockchain Will Radically Transform Enterprise Services"

James Alessandrini

Director of HR Analytics & Shared Services

Suzanne Leopoldi-Nichols

President of Global Business Services

Juan Araya

Senior Lead, CoE, LatAm

Robert Richman

Culture Architect and Customer Experience Expert
Co-Creator of Zappos Insights

Cindy Gallagher


Nitin Batra

Managing Director, Global COO, Legal

Jay Desai

Senior Director of Outsourcing CoE

Alexander von Thielmann

SVP of Shared Services

Douglas Becker

Director, HR Technology
Trinity Health

David Bedard

SVP, Finance Service Organization
New York Life

Lee Coulter

Shared Services, Ascension Health Ministry

Tony Padilla

Director, Enterprise Services & Integration
The Boeing Company

Scott Manning

Partner and Practice Lead
ScottMadden, Inc

Deborah Kops

Sourcing Change

Auston Davis

Stanford Children’s Hospital

Bill Parker

Vice President, Global Business Services

Pam Velcheck

Sr Manager, HR Global Service Delivery Manager
General Mills

Girish Ganesan

Head of Talent
TD Bank American;s Most Convenient Bank

Fernando Maffessoni

VP, Technology & Shared Services LATAM


Venue to learn about all things shared services

Disney's  Coronado Spring Resort, Orlando, FL

Our Notable Attendees"

Sponsors & Exhibitors
Media Partners