What is SSOW?

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business professionals take their organizations beyond cost-savings and efficiency. This year, new shared services, developing shared services and established shared service organizations will take on hyper-transformation.

Countless Experiences, One Event, No Reason…

For you not to be at SSOW Orlando enjoying four unforgettable days with your fellow SSOW-ers

Work The Crowd

During our many networking breaks

Cheers

Let off some steam at our cocktail parties!

And The Winner Is...

Submit your nominees and join us at our Gala to see who the winner is

Compelling Content

With session tracks, interactive discussion groups, and more, SSOW will allow you to customize the perfect agenda for YOU!

Swag At SSOW

Check out our sponsors in the expo hall to grab some of their booth swag and enter our onsite raffle while learning about the amazing technologies they have to offer

And More!

The fun never stops at SSOW, join us to be part of an event series you will never forget!

Fascinating

Speakers who will provide you with an expert view on Shared Services

Debbie Ballard

VP, Global Business Services
McDonald's

Cathy O’Dowd

1st woman to climb Mt Everest from both sides
And author of Just For The Love Of It.

Yazdi Bagli

SVP, Global Business Services
Walmart

Rodney Bergman

SVP Global Business Services
Celestica

Dave Coulier

Actor
Stand-Up Comedian, Impressionist and Television Personality; Best Known for "Full House"

Robert (Bob) Cecil

Partner
KPMG

Bettina Warburg

Blockchain Researcher, Entrepreneur and Educator
"How The Blockchain Will Radically Transform Enterprise Services"

Cathy Bilotta

Director, Strategic Initiatives, GBS
Raytheon

Mihir Shukla

Chief Executive Officer
Automation Anywhere

David Bedard

SVP, Finance Service Organization
New York Life

Graham Russell

Director BPO
WPP

Robert Richman

Culture Architect and Customer Experience Expert
Co-Creator of Zappos Insights

Erin Duclos

AVP, HR, Global Business Services
Aramark

Kris Ahrend

Head of US Legal Shared Services
Warner Music Group

Cindy Gallagher

CEO
LibertySource

Benjamin Greenberg

Director, Global Business Services
General Motors

Kapil Jain

SVP, Global Head of Sales and Enterprise Capability
Infosys BPM

James Alessandrini

Director of HR Analytics & Shared Services
Loews

Kamila Grembowicz

SVP, Global Business Services
Adidas Group

Jay Desai

Senior Director of Outsourcing CoE
AbbVie

Steven Jo

COO, Transformation Office
Silicon Valley Bank

Robert Bradford

SVP, GBS
Akzonobel

Lee Coulter

CEO
Shared Services, Ascension Health Ministry

Juan Araya

Senior Lead, CoE, LatAm
Uber

Ginelle Julien

VP, Global Services Service Excellence and Experience
Johnson & Johnson

Scott Manning

Partner and Practice Lead
ScottMadden, Inc

Douglas Becker

Director, HR Technology
Trinity Health

Grace Lao

General Manager, Global Finance Operations
Microsoft

Satish Bengeri

Senior Director of Global Robotic Process Automation
Cargill

Edward Hansen

Partner
Morgan Lewis

Suzanne Leopoldi-Nichols

President of Global Business Services
UPS

Deborah Kops

Founder
Sourcing Change

Lori Bondar

VP & Chief Accounting Officer
Avery Dennison

Sue Brauer

VP, Strategy & Transformation, Finance Operations
Pearson

Amy Burns

VP, Six Sigma
McKesson

Tony Padilla

Director, Enterprise Services & Integration
The Boeing Company

John Standring

SVP & GM Global Servicing Operations
American Express

Kris Caskey

VP, Shared Services
PGA Tour

Alexander von Thielmann

SVP of Shared Services
Siemens

Erin Champlin

VP, Global Services & Enterprise Transformation
Johnson & Johnson

Sue Danino

VP, Finance
Hubbell Incorporated

Mark Davison

Global Partner, Robotic Process and Cognitive Automation
ISG

Kristin Deegan

VP, HR Shared Services and Technology
Cox Automotive Inc.

Nadia DeVilla

VP, Head of Digital Transformation & Business Development
Manulife

Sue Dempsey

Senior Director, GBS Service Center Lead, KNA
Kellogg Company

David Evangelista

SVP & General Manager
McKesson

Allen Bloch

Regional Account Executive
SAP Concur

Julie Harbert

VP, Shared Services
Entergy

Chad Keenen

Director of Shared Services
Corning Incorporated

Shelia Knuckles

Senior Manager, Customer Solutions Center
Daltile

Marcia Moran

VP, Global Finance Shared Services
Mylan

Michael Konstas

VP, Finance Shared Services
American Express Global Travel Business

Manny Korakis

SVP, Corporate Controller and CAO
IQVIA Holdings

Qiana Levy

Head of Global Procurement/Strategic Sourcing
Learfield

Jeff Machols

VP, Head of Continuous Improvement
Voya

Dan Melchior

VP - Global Enablement: Process & Capabilities
McCormick

Charles Morgan

VP, Finance Shared Services
Aetna

Lisa Murphy

VP, Global Shared Services
Whole Foods Market

Wendy Lucio

VP, HR Shared Service
Southwire Company

Robert Phillips

AVP, Finance and Continuous Improvement
Canadian Tire Corporation

Eddie Northen

SVP, CFO and Treasurer
Rollins, Inc

Shadi Rezvan

Senior Manager Shared Services & Transformation
Twitter

Tony Saldanha

Former VP IT & GBS
Procter & Gamble

John Sparks

Senior Director, Shared Services Operations
World Vision

John Transier

SVP, Finance
Harland Clarke

Kristin White

Senior Director of Financial Controls and Risk Management
Cisco Systems

Christian Yllescas

Business Service Head for the Americas
LEDVANCE

Pam Velcheck

Sr Manager, HR Global Service Delivery Manager
General Mills

Scott Furlong

Partner
Information Services Group (ISG)

Cindy Hannafey

Managing Director
UHY Advisors

Amy Gallagher

Managing Director
UHY Advisors

Brent LaRoche

Principal, Operational Excellence, LSSMBB MBA
Agilify

Darin Munn

Automation Implementation Lead
Agilify

Asheesh Mehra

CEO
Antworks

Girish Ganesan

Head of Talent
TD Bank America's Most Convenient Bank

Camila Murakawa

Director of Shared Services
Anheuser-Busch

Kane Peschl

Robotic Solutions Specialist
Redwood Solutions

Phil Searle

Founder & CEO
Chazey Partners

Michael Shultz

Director of Finance Transformation
BlackLine

Tracy Colosimo

Director-Optimization Services
Gap Inc.

Jeff Segebarth

VP of Enterprise Sales
WorkFusion

Melissa Friedman

Director HR Portal & Content
MGM Resorts International

James Simonian

VP Customer Success
HyperScience

Rogerio Hiramoto

LATAM HR SSC Head
Samsung

Cindy Pauls

Director of Shared Services
Borden Dairy Company

Dan Barton

Senior Manager
Disney Financial Systems

Krishna Nacha

Head of Global Business Services (BPO - FAO, KPO, Procurement, LPO)
Wipro Limited

Tonia Horton

Senior Vice President - HR Operations & Shared Services
MGM Resorts International

Ana Rodgers

Sr. Director Shared Services
Syniverse

Jose Ordinas Lewis

Head Robotic Automation Center
Swiss Re

Joni Geurts

Accounts Payable Manager
JetBlue Airways

Fraser Kirk

VP, Global HR Shared Services Programme
Brambles

Wayne Lewis

Associate Director, Communications and Community Relations
Bristol-Myers Squibb

Mariesa Coughanour

Senior Director for Intelligent Automation
Cognizant

Douglas Ausnehmer

Director, Supplier Management Office
Abbott

Kirk Laughlin

Managing Director
Customer Experience Report/Nearshore Americas

Danny Thompson

SVP, Market and Product Strategy
Apex Analytix

Shivani Bhatia

Senior Director, Business Systems Transformation
McGraw-Hill Education

Sudan Anduze

Senior Director of Operations Technology
Fannie Mae

Tom Nesteruk

VP, HR Shared Services
AdventHealth

Kenny Cheung

Chief of Procurement
The World Bank Group

Barbara Hodge

Global Online & Digital Content Editor
SSON

Prashant Kelker

Partner & Lead for NA
ISG

Vicki Phelan

Managing Director, Shared Services and Outsourcing Advisory
KPMG

Syazana Lim

Data Research Analyst
SSON Analytics

Jeremy Lehman

General Manager
Softmotive

Kari Lamont

Senior Director, Central Capabilities
McCormick & Company

Anita Karlsson-Dion

VP, Cognitive Processes
IBM

Gerard Dache

President
Government Blockchain Association

Cindy Pekrul

SVP and Deputy Controller
Turner Broadcasting, Inc.

Ryan Cutright

VP, Enterprise Sales
Tradeshift

Jackie Peters

General Accounting Design, Process & Systems Manager
HP

Kay Flynn

VP, Enterprise Capabilities
Eli Lilly

Trey Robinson

Partner
ScottMadden

Kim Davenport

Partner
ScottMadden

Honorio Padrón

Partner
Scott Madden

Courtney Jackson

Partner
ScottMadden

Jerred Crosby

Partner
ScottMadden

Trish Ferris

Partner
ScottMadden

Brad DeMent

Partner
ScottMadden

Bill Hemmerly

RPA Lead
Darden Restaurants

Matt Parsons

Enterprise RPA Practice Director
Blue Prism

Reggie Twigg

Director of Product Marketing
ABBYY

Viral Chhaya

Director - Global Payroll Transformation and Operations
General Motors

Michael Frankel

Executive Director and Head of GBS
Independent

Kumar Subodh

Executive Director, Data, Analytics and Shared Services
JPMorgan Chase & Co

Jennifer Suarez Jankes

Director and Associate General Counsel
Citi Tampa

Tema Mueller

Vice President Sales-Leading Digital Transformation
UiPath

Kalyan Pentakota

Director Process Excellence - Consumer Lending and Protect
USAA

Bhavdeep Singh Sethi

Associate Vice President, Solutions Head
HCL Technologies Ltd.

Kelvin Lovely

Senior HR Advisory Solution Consultant
ServiceNow

Darcy Dangler

Managing Director
KPMG

Teri Robinson

Managing Director
KPMG

Alicia Kuhn

Shared Services & Outsourcing Advisory
KPMG

Magical

Venue to learn about all things shared services

Disney's  Coronado Spring Resort, Orlando, FL

Our Notable Attendees"

Sponsors & Exhibitors
Media Partners