What is SSOW?

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business professionals take their organizations beyond cost-savings and efficiency. This year, new shared services, developing shared services and established shared service organizations will take on hyper-transformation.

Countless Experiences, One Event, No Reason…

For you not to be at SSOW Orlando enjoying four unforgettable days with your fellow SSOW-ers

Work The Crowd

During our many networking breaks


Let off some steam at our cocktail parties!

And The Winner Is...

Submit your nominees and join us at our Gala to see who the winner is

Compelling Content

With session tracks, interactive discussion groups, and more, SSOW will allow you to customize the perfect agenda for YOU!

Swag At SSOW

Check out our sponsors in the expo hall to grab some of their booth swag and enter our onsite raffle while learning about the amazing technologies they have to offer

And More!

The fun never stops at SSOW, join us to be part of an event series you will never forget!


Speakers who will provide you with an expert view on Shared Services

Debbie Ballard

VP, Global Business Services

Yazdi Bagli

SVP, Global Business Services

Dave Coulier

Stand-Up Comedian, Impressionist and Television Personality; Best Known for "Full House"

Robert (Bob) Cecil


Bettina Warburg

Blockchain Researcher, Entrepreneur and Educator
"How The Blockchain Will Radically Transform Enterprise Services"

Cathy Bilotta

Director, Strategic Initiatives, GBS

Robert Richman

Culture Architect and Customer Experience Expert
Co-Creator of Zappos Insights

Benjamin Greenberg

Director, Global Business Services
General Motors

Robert Bradford


Kamila Grembowicz

SVP, Global Business Services
Adidas Group

Steven Jo

COO, Transformation Office
Silicon Valley Bank

Ginelle Julien

VP, Global Services Service Excellence and Experience
Johnson & Johnson

Lori Bondar

VP & Chief Accounting Officer
Avery Dennison

Grace Lao

General Manager, Global Finance Operations

Suzanne Leopoldi-Nichols

President of Global Business Services

Sue Brauer

VP, Strategy & Transformation, Finance Operations

Erin Champlin

VP, Global Services & Enterprise Transformation
Johnson & Johnson

Tony Padilla

Director, Enterprise Services & Integration
The Boeing Company

John Standring

SVP & GM Global Servicing Operations
American Express

Christof Fahr

VP & Program Lead

Chris Miller

Head of Robotics
John Hancock

Kristin Deegan

VP, HR Shared Services and Technology
Cox Automotive Inc.

Nadia DeVilla

VP, Head of Digital Transformation & Business Development

David Evangelista

SVP & General Manager

Julie Harbert

VP, Shared Services

Marcia Moran

VP, Global Finance Shared Services

Jeff Machols

VP, Head of Continuous Improvement

Dan Melchior

VP - Global Enablement: Process & Capabilities

Yatima Kapil

AVP, Digital Automation

Charles Morgan

VP, Finance Shared Services

Cindy Hannafey

Managing Director
UHY Advisors

Girish Ganesan

Head of Talent
TD Bank America's Most Convenient Bank

Camila Murakawa

Director of Shared Services

Tracy Colosimo

Director-Optimization Services
Gap Inc.

Jose Ordinas Lewis

Head Robotic Automation Center
Swiss Re

Fraser Kirk

VP, Global HR Shared Services Programme

Douglas Ausnehmer

Director, Supplier Management Office

Kenny Cheung

Chief of Procurement
The World Bank Group

Anita Karlsson-Dion

VP, Cognitive Processes

Cindy Pekrul

SVP and Deputy Controller
Turner Broadcasting, Inc.

Jackie Peters

General Accounting Design, Process & Systems Manager

Kay Flynn

VP, Enterprise Capabilities
Eli Lilly

Viral Chhaya

Director - Global Business Solutions
General Motors

Kalyan Pentakota

Director Process Excellence - Consumer Lending and Protect Experiences

Rolando Alvarez

Global Business Services Latin America Leader

Daniel Cruceana

Head of Shared Services US

Donn Vanderploeg

Vice President, NA
IBM Procurement Services

Andrew Jankowski

Executive Partner, IBM Services, Global Talent & Transformation Practice

Alex-Paul Manders

Blockchain Services & Thought Leader, Global
ISG (Information Services Group)

Jamie Thomas

Senior Robotics Solution Specialist

Brendan Staveley

VP of Sales - West
Automation Anywhere

Billy L. Williams Jr.

Chief Technology Officer
Direct Commerce

Paul Van Hee

Business Continuity Planning Director
Government of Manitoba

Matias Olmedo

Shared Services and Corporate Accounting Global Director

Steve Hall

Sr. Director - Talent Management Analytics and Solutions
Marriott International

Aaron Veach

Sr. Robotic Solution Specialist
Redwood Software Inc.

Michael Heilman

Senior Manager
UHY Advisors

Brian Hawkins

Senior Manager
UHY Advisors

Roger Eason

Americas at Kryon

Mike Fedele

VP & General Manager
Mitsui & Co.

Laura Bates

Managing Director
Mitsui & Co.


Venue to learn about all things shared services

Disney's  Coronado Spring Resort, Orlando, FL

Our Notable Attendees"

Sponsors & Exhibitors
Media Partners