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What is SSOW?

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business professionals take their organizations beyond cost-savings and efficiency. This year, new shared services, developing shared services and established shared service organizations will take on hyper-transformation. 

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Our past 2018 speaker faculty that gave us a 360 view of the shared services landscape

Julio Nemeth

President, Global Business Services

Terry Jones

Founder, | Founding Chairman, | Chairman,

Nick Webb


Bethmara Kessler

SVP Integrated Global Services
Campbell Soup Company

Sharon Mirabelle

VP, Shared Services
McCormick & Co. Inc.

Manny Korakis

American Express Global Business Travel

Debbie Ballard

Vice President of Global Shared Services
McDonald’s Corporation

Janet Gilmore

Vice President, Human Resources

Samir Bagri

Director, Global Business Services (GBS)

Tony Sayer

Vice President, Assistant Corporate Controller

Melvin Steals

Senior Vice President, Strategic Planning, Treasury Management
The PNC Financial Services Group

Sheldon Foster

Global Manager of Business Process Automation

Rodney Bergman

SVP Global Business Services

Angelo Bossio

Senior Vice President, Enterprise Supply Chain Systems

Ed Hawkins


Scott Teeple

Chief Technology Officer


Take a look at the unparalleled content that took place at our last event


March 19: Site Tour Day

Choose from one of our exciting Site tours including a PwC RPA tour and a Coca Cola HR tour!

Lunch & Learns

March 20: Workshop Day & Main Day 1

Select from a variety of deep-dive Workshops on a range of challenges across all maturity levels and functions

Annual Cocktail Reception

March 21: Main Day 2

Get tactical with our Interactive Discussion Groups (IDGs), choosing 3 of your most pressing challenges to discuss with peers in an intimate yet highly interactive setting

Lunch & Learns

March 22: Main Day 3

Hear from Terry Jones, Founder and Former CEO of Travelocity and on how he changed the face of online travel through innovation and customer centricity

See the Agenda


Experience all that SSOW and Orlando has to offer!


Book Signings

Keynotes Nick Webb and Terry Jones share their best sellers

Lunch & Learns

Demo Drive and Raffle

Meet with best-in-class service providers and win top-notch prizes

Annual Cocktail Reception

Awards Gala

Apply for the SSON Excellence Awards and enjoy dinner and a show at the inaugural Gala

Lunch & Learns

Annual Cocktail Reception

Let your hair down with drinks, tunes and a few surprises….


Experience Orlando

From its lovely beaches to its palpable culture, Orlando in March is the place to be

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Register Early, Save More

Ask us about individual and group rates.

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Showcase Your Solution

See and be seen at the largest shared services event in the world.

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Insight from Onsite 2018

2018 Speaker Interviews & Past SSOW Attendees

Industry Perspectives

Futurist, Martin Ford, talks Digital Workforce

State of the SSO Industry Report 2018

Shared Services State of the Industry Report for 2018

2019 Sponsors & Exhibitors

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