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What is SSOW?

Shared Services and Outsourcing Week is one community, coming together to break down silos to create knowledge-sharing that helps shared service, outsourcing and global business professionals take their organizations beyond cost-savings and efficiency. This year, new shared services, developing shared services and established shared service organizations will take on hyper-transformation.

Countless Experiences, One Event, No Reason…

For you not to be at SSOW Orlando enjoying four unforgettable days with your fellow SSOW-ers

Work The Crowd

During our many networking breaks


Let off some steam at our cocktail parties!

And The Winner Is...

Submit your nominees and join us at our Gala to see who the winner is

Compelling Content

With session tracks, interactive discussion groups, and more, SSOW will allow you to customize the perfect agenda for YOU!

Swag At SSOW

Check out our sponsors in the expo hall to grab some of their booth swag and enter our onsite raffle while learning about the amazing technologies they have to offer

And More!

The fun never stops at SSOW, join us to be part of an event series you will never forget!


Speakers who will provide you with an expert view on Shared Services

Cathy O’Dowd

The First Woman In the World To Climb Mount Everest
"Think Like an Explorer: Doing What Has Never Been Done Before"

Yazdi Bagli

SVP, Global Business Services

Kris Ahrend

President, U.S. Shared Services Center of Excellence for Shared Services
Warner Music Group

John Standring

SVP & GM Global Servicing Operations
American Express

Julie Herbert

Vice President of Shared Services

Todd Blevins

Vice President of Shared Services

Nitin Batra

Managing Director, Global COO, Legal

Satish Bengeri

Senior Director - Global Intelligent Automation Lead

David Bedard, CPA

Chief Financial Officer of Investments Group
New York Life Investment Management LLC

Amy Burns

Vice President Six Sigma, McKesson U.S. Pharmaceutical
McKesson Corporation

David Evangelista

Senior Vice President & General Manager McKesson Financial Center
McKesson Corporation

Suzanne Leopoldi-Nichols

President of Global Business Services

Daniel Melchior

VP - Global Enablement: Process & Capabilities
McCormick & Company

Claudia Petrocchi

Head of Global HR Customer Support Services and IM CoE

Brian Quinn

Director, Financial Control
World Bank Group

Richard Swan

Koch Business Solutions LP

Alex Von Thielmann

SVP, Shared Services Centre

Kristin White

Senior Director of Financial Controls and Risk Management
Cisco Systems

Steven Jo

COO, Transformation Office
Silicon Valley Bank

Lori Bondar

Vice President, Controller & Chief Accounting Officer
Avery Dennison

Chris McCann

Director of Strategy and Enablement, Global Business Services

Juan Araya

Center of Excellence Leader

Tony Saldanha

Former VP, IT & Global Business Services
Procter & Gamble

Victor Susman

Senior Director, GBS

Michel Chuy

Director, GBS

Sue Dempsey

North American GBS Service Center Lead, Sr. Director
Kellogg Company

John Sparks

Senior Director, Shared Services Operations and Implementation
World Vision

Gary Burke

VP, Finance Transformation and Shared Services

John Transier

SVP Finance Shared Services
Harland Clarke

Antoine (Tony) Ezell

Vice President, Enterprise Capabilities and Solutions
Eli Lilly and Company

Nadia De Villa

VP, Head of Digital Transformation & Business Development

Michael Konstas

Vice President, Finance Shared Services
American Express Global Business Travel Total

Christian Yllescas

Business Service Head for the Americas

Manny Korakis

Senior Vice President – Corporate Controller and Chief Accounting Officer
IQVIA Holdings


Venue to learn about all things shared services

Disney's  Coronado Spring Resort, Orlando, FL

Our Notable Attendees"

Sponsors & Exhibitors
Media Partners