Day 3 Main Conference: Thursday, March 25, 2010

Your People Are Your Biggest Asset: Developing the Skill Set Needed for SS Success

• Actively prepare for the more complex processes coming your way, and build training into employee development plans
• Keep competency metrics for all staff, and utilize these for employee development
• Build joint accountability for career development between the employee and the shared service center
• Assess market data to ensure our compensation package is competitive

Next Generation SSOs: Augmenting Your Capability for End-To-End Scope and Transformation

• Discuss the shifting boundaries of what is captive and what is outsourced, and how you must adapt to focus on new capabilities, harmonization, standardization and improvement within retained captives
• Accelerate the provision of relevant, timely, accurate and - most importantly - integrated business information
• Build and allow for much stronger internal collaboration among various support functions

Karen Dobson
Director Global Shared Services
Coca-Cola Enterprises Inc.

Beyond the Lift & Shift: Moving Towards True Transformational HR

• What should the retained governance organization look like?
• How are global companies operating on an area basis structuring this?
• How should one create a new delivery model by striking good balance between internal (retained organization) and external outsourced organization?
• How will you measure the value of the contribution?
• What is the frequency and kind of interaction with the partner?

Sreekanth K
SVP Global HR Operations & HR Business Partner
CA

Continuous Process Improvement: The Journey to an Automated A/P Environment

• Hear about the evolutionary steps which have included consolidation, standardization, offshoring, and digitization
• Learn about some of the opportunities to drive greater efficiency and effectiveness
• Gain first hand advice on how to implement a global e-invoicing initiative
• Understand the major accomplishments and lessons learned

Michael Riggins
Senior Manager AP
Motorola

Strategic Alignments with Business and Markets

Contracts are often viewed as a tool for managing risk. Some companies have ensured that they assist in winning business and attracting the right partners.

• Highlight the ways to minimize risk through careful creation and management of contract
• View your contract as a tool for winning partners and managing risk
• View terms and conditions as a source of distinctive value proposition

Your Blueprint for Payables Performance Measurement

• Increase productivity breakthroughs from AP automation
• Identify key AP performance indicators
• Establish additional commercial relationships to add credibility throughout the entire organization
• Receive recommendations for implementing payables performance measurement

James Tucker
Director Product Marketing
Ariba Network & Financial Solutions

Session Sponsored By: BancTec

Greater Risks & Higher Stakes: Best Practices for Leadership Development & Change

When evaluating how world-class companies pull ahead of the competition in challenging business conditions, experts consistently pinpoint one differentiating factor: strong leadership. Today's challenging economy calls for global executives who can lead strategically, responsibly and ethically. This includes greater accountability and a closer connection to the supporting business units you govern,

Richard E. Munzinski SVP Shared Services American Electric Power

Dave Griebl VP Finance Shared Services Monster Worldwide

Sreekanth K SVP Global HR Operations & HR Business Partner CA

What Can Derail the Progression of a Shared Services Center... And What You Can Do To Turn It Around

• Learn about the potential pitfalls that can derail your center's progress
• Recognize signs of trouble
• Learn what actions can be taken to get your center back on track
• Receive advice on how to take preventative measures

Doneen Hobbs
Vice President of Shared Services
American Water

Roundtable: It's A New World Are You Prepared? Leveraging Globalization As Part of Your SS Strategy

• Move from local scope/org/structure/governance/processes to regional and then on to global
• Set up your service delivery framework to support customer needs across multiple legal entities, countries, regions, business units and functions
• Discuss global shared services leadership
• Establish process owners and process solutions
• Sourcing finance talent in a competitive, global environment

William Metz
GBS, External Business Development Manager
Procter & Gamble

Taking HR Out of the Ivory Tower: Building the Exemplary Business Partnering for Maximum Buy-In and Cost Savings

• Build continuous transformation into your HR strategy to align it with the changing needs
• Work with internal partners to ensure HR is part of the solution, not the problem, by clearly defining the value it will bring
• Ignore the “one size fits all” approach - build in flexible terms with your partners and Identify the points that tend to become problems if not dealt with early on in the relationship

Closing with Confidence: Ensuring Accurate and Timely Closes in a SS Environment

• Automate and control the entire financial close process
• Realize exceptional return-on-investment in very short periods of time in addition to improved compliance and control
• Define responsibility and process ownership
• Gain advice on what to do when servicing multiple locations while managing compliance

Dominick DiPaolo
CPA, VP Global Sales
Blackline

Organizational Design for Contracting

Who owns contracts? Smart organizations are ensuring strategic oversight that drives transactional excellence.

• Understanding the goals of contracting
• Defining roles and responsibilities
• Gaining power and status through high-performance

Consolidating Disparate Operating Initiatives: A 360° Approach to Strategy

• Review the commonalities across functions and learn how to integrate across
• Hear about what must be included and what might not work
• Establish additional commercial relationships to add credibility throughout the entire organization
• Improve your internal and external communication to effectively display results

Brian Filas
Director of Shared Services
AECOM

Charting a Roadmap for BPO success

Join WNS and a leading professional services firm as they discuss the journey their respective teams embarked on to change the companies operating model. During this session you will hear about

• Point of entry, starting small to prove the outsourcing concept and obtain buy-in
• The right time to expand, when the time is right to add new services, geographies and business lines
• Continuing to build, the best ways to grow an outsourcing relationship over time

Double Session continued

The Dating Game!! Choosing The Best Outsourcing Provider For You

How do you ensure that your provider is the "best" choice for processing your unique Finance, Accounting, HR or IT processes? What are the critical factors that you should consider in assessing a service provider? The process can be difficult, unless you are focused on the right way to do it. Often times, there is a large investment made in selecting a provider, and the end result is not the right one. An unsuccessful relationship can lead to value leakage and disruption in the business.

Tom Stern, the business-savvy and world-famous author, radio talk show host and comedian will MC an entertaining "dating game" between a prospective multi-functional outsourcing Client and three multi-national, tier one outsourcing providers. This engaging session, while enjoyable, will also be educational as Tom attempts to match global capabilities to unique client requirements. TPI will act as the objective moderator and process expert to mediate disputes!

• Know your type: If selecting a partner follow same rules as selecting a spouse - how do you spot a good fit for you?
• What are the current failure rates and most common reasons for a mis-match?

SAP: Shared Services - The Next Generation

Please join SAP and one of their customers as they present a new SAP business platform, called "SAP Shared Services Framework" which brings significant cost savings and provides the infrastructure for efficient communication between the service center and its clients, including SLA assurance and reporting to business stakeholders.

Learn how customers are reaping the benefits from standardization and automation of transactional services being delivered by the shared service organization with own P&L responsibility, moving away from a support organization into an agile and lean business center where HR and F&A services are now core business and customer satisfaction is a higher goal achieved by delivering the right services for the best price.

Horses For Sources: Live And Interactive Thundering Hooves Usa

As the largest global community of bloggers across the shared services and outsourcing space, the "Horses" (as they are better known) are fast becoming recognised as the candid voice of the market. Over 65,000 clients, providers and advisors worldwide follow the market happenings, and generally speaking, they don't hold back! Blog Founder Phil Fersht has joined with SSON exclusively to bring you one live, Horses debate per continent each year.

How it works: Interactive audience voting technology gives YOU the chance vote live on your hottest industry questions. 2 teams: Buy-side and sell-side, then respond to both audience feedback and the wider, "remote" community views (from live blog-feeds from the wider Horses community!). And to keep the debate lively, we've enlisted the help of Former Kraft SVP Global Shared Services, Lee Coulter to MC the teams responses. And he's not known for tolerating fence-sitting... Expect some fireworks. Expect some fun. Expect to hear it like it is.

Possible questions for you to debate include:

• Can service partners really help you grow your business globally, or is it all wishful thinking and fantasy-selling on their part?
• Engaging a service partner who can provide common processes around a solid ERP backbone is critical - but can a sourcing strategy really help or hinder this?
• Good providers should add discipline to your collections and speed up cash-flow, eliminate bad debt and free up cash-supply. But as maturity levels rise for BPO offerings - how much is this really happening with the earlier adopters?
• Can sourcing achieve realignment of fixed/variable costs to reduce the business risk in this turbulent market? And can you do this yourself, or is it more achievable with an outsourcing partner?

Horses Live MC: Lee Coulter Former SVP Global Shared Services Kraft	BUY-SIDE TEAM: John Transier VP & Controller Unilever	BUY-SIDE TEAM: Jay Desai VP Global Sourcing Northern Trust
SELL-SIDE TEAM: Phil Fersht Founder of Horses for Sources, and Head of Corporate Strategy Cognizant	SELL-SIDE TEAM: Deborah Kops CMO WNS	SELL-SIDE TEAM: Tiger Tyagarajan Chief Operating Officer Genpact

Roundtable Discussion: Silo-Function Versus B Multi-Function: True Shared Services Business Model Or Merely A Centralized Function?

SSOs with limited scope, sometimes do not evolve past their "process silos" and may not demonstrate many of the key attributes found in a successful multifunctional SSC operating model. This raises a very interesting debate as to whether or not such an operation is a true "shared services business model" or merely a centralized organization.

• What are the attributes that will help drive significant integration across multiple functions within the SSC, and between the SSC and the business units
• Are these attributes embedded in the SSCs organizational culture and are they perceived as positive
• Do the performance operating results of the SSC consistently exceed expectations, as measured by internal and external benchmarks

Ira Fialkow EVP, Shared Services CEMEX

Ed Martinez VP Shared Services Arby's/Wendy's

Lori Wall Vice President Taylor Corporation

Establishing Metrics That Drive Added Value

Metrics have no value if they do not drive the right actions. Top performers collect actionable data on both transactions and portfolio performance.

• Knowing what to measure
• Data collection and communication
• Benchmarks and market intelligence

Connecting Lean Six Sigma And Operational Excellence Strategies To Your Top-Level Objectives

• Determine what your organizational strategy and objectives are, and build your Lean Six Sigma Strategy to directly support them
• Communicate what you are trying to build and how it can be constructed
• Set improvement targets and velocity metrics to encourage your journey towards the goal
• Accelerate Cross-Departmental Process Improvements

SVP Visions: Strategies Behind SSON's Top-Rated 5-Year Visions: Designing And Communicating An Organizational Vision That Drives And Delivers Results

Wherever you’re headed, knowing where you’re trying to end up goes a long way towards getting there. Never has this adage been truer than in respect of a shared services operations’ end goal. Exit strategies have long been a critical feature in the planning stages of SSCs, but those at the helm of the journey are charged with establishing and communicating this vision through the organization channels to help the business get there faster. SSON are inviting leaders of Global and Regional SS strategy to share their 5-year vision including the following:

• Fundamentals – are there commonalities across the most successful visions? What must it include?
• Internal and external communications: How to communicate to drive results

Jim Shaughnessy SVP & Chief Administrative Officer Orbitz Worldwide

Lee Coulter SVP Global Shared Services Kraft

Paul Fipps CIO Charmer Sunbelt

Session Sponsored by Genpact

A Briefing From The Blue Sky Leadership Forum: Navigating Your Path To Full Market Recovery

Our Blue Sky speaker faculty has years of combined experience and have mapped out some guiding principles and benchmarks for YOU to follow. This exclusive conference report will highlight some of the key findings and personal thoughts from a few of our great leaders. What are the real issues of today? Which ones can be solved and which ones will we grapple with for years to come? What does the future hold and what should we, as leaders in this community, be doing to build and grow our centers of excellence? Panelists will help define what your future agenda should and will look like.

Moderated by: Ron Gillette
Senior Managing Director
ACS

Graham Russell VP Transaction Processing AstraZeneca

Karen Huwyler VP Global Shared Services Schering Plough

Sreekanth K SVP, Global HR Operations & HR Business Partner CA