Shared Services Excellence Awards

Join us at this year's Shared Services Excellence Awards!

Winners will be honored on Wednesday, March 24, 2010 at the 14th Annual North American Shared Services & Outsourcing Week in Orlando, FL. The ceremony and dinner will take place at the Omni Orlando Resort at ChampionsGate.

Daniel Melchior, Senior Manager at North Highland will be this year's moderator.

APPLY FOR AN AWARD TODAY!

SSON’s annual Shared Services Excellence Awards honor, recognize and promote both captive and outsourced shared services that demonstrate winning practices.

These Awards form the industry’s benchmark in terms of best practice and business excellence. Open to all captive and outsourced shared services organizations from all countries, the awards are judged by a panel of leading industry experts. They provide an opportunity for shared services and outsourcing professionals to gain recognition for excellence and initiative, and for YOU to nominate those peers you believe to be most worthy of that recognition.

The Shared Services Excellence Awards U.S. comprise awards in five categories:

Best Mature Captive Services Delivery (3+ years)
Best Mature Outsourced Services Delivery (3+ years)
Best New Captive Services Delivery (Under 3 years)
Best New Outsourced Services Delivery (Under 3 years)
Contribution to Industry Thought Leader

The 2010 Shared Services Excellence Awards will take place Wednesday, March 24, 2010 at the 14th Annual North American Shared Services & Outsourcing Week at the Omni Orlando Resort at Championsgate in Orlando, FL.

Space for the awards ceremony is limited and available with an additional fee. View ticket prices and register your seat today!

2010 Application/Nomination Forms

Applicants for any and/or all of these categories MUST complete Part One of the Application Form and the respective Supplementary Narrative form/s relevant to each category.

Those looking to nominate a peer or peers must complete the Nomination Form and send it by email to the appropriate contact as given on the form; they do NOT need to complete the Application Form Part One.

Download Application Forms
To download each form please click on the relevant link below:

ALL APPLICATIONS MUST BE RECEIVED NO LATER THAN FRIDAY, FEBRUARY 5, 2010. PLEASE SEND COMPLETED APPLICATIONS TO NAOMI SECOR AT NAOMI.SECOR@IQPC.COM OR KIM VIGILIA AT KIM.VIGILIA@IQPC.COM.

Frequently Asked Questions by Awards Applicants

Q1. If an organization is using a different sourcing model for different parts of the business, can that organization make an application in both captive and outsourced awards categories?
Yes. As long as a company provides services in both categories, which are both separate and distinct business units then this is permitted. One part of its business must be in a captive and another in a distinct outsourced environment so that they are able to apply independently for both. Separate applications should be made and each will be evaluated vs. their respective peers in that category. However as an example of where this should not apply; if a company is predominantly in a captive model with a recently outsourced process then they should not apply in the outsourced category as effectively they are operating a singular mixed sourcing model which is heavily slanted towards a capture model.

Q2. Is a company permitted to apply in both new AND mature categories, if they are either within captive/outsourced model or crossing between both captive and outsourced?
It is not possible to be both mature and new within a line of business (i.e. inside captive or outsourced category). Within either a captive and/or outsourced business unit they have to be either "new" OR "mature" based on the criteria of age. However if applying in both categories (as per above) then yes it is possible for Captive to be "mature" and then within "outsourced" to be "new"

Q3. Where elements of a centre have existed long enough to be mature and other elements would be classified as new - does that affect the number applications a company makes? e.g. If new processes have only just been introduced more recently and are being managed quite separately - do the two apply separately?
No. centers should apply as ONE application regardless of having added newer processes, even if they are being managed somewhat separately. All awards relate back to look at organizational leadership, which at some level is common, so applications for one centre should not straddle new and mature categories.

Applicants should view new vs. mature in the context of a physical SSC set-up rather than adoption of new processes, so adopting new processes into an existing set of centers doesn't qualify. If an organization undertakes a new functionally led SSC program (e.g. they started Finance some years ago and are now taking on HR but in a different set of locations), then this could be permitted as a second separate application for new separate HR function's SSC.

Q4. Should applications submitted in the outsourcing categories on behalf of both the client and provider?
A. Yes. Recognition to award winners in the outsourced categories will be given in partnership to9 both the client and provider of the centre concerned. It is not necessary that both client AND provider are responsible for communicating the application process to SSON, one party should take the lead in the application process. However BOTH parties should be aware of the application and happy for the submission to be made. The onus rests with the primary partner (i.e. the partner submitting the application) to ensure this permission has been sought internally. Both parties will be recognized as winners at the awards gala dinner and on subsequent marketing and trophies.

2009 Shared Services Excellence Awards winners were honored on Tuesday, March 24th at the 13th Annual North American Shared Services Week in Orlando, FL.

Held at the Omni Orlando Resort, shared services leaders gathered together for the Black Tie Gala Dinner & Awards ceremony, to recognize shared services organizations that have demonstrated winning practices for their organizations. Download the Award Winner Press Release for the 2009 Shared Sercuces Week.

IQPC offers huge congratulations to all of the finalists and winners, listed here:

Best New Outsourced Services Delivery