20th Annual Shared Services & Outsourcing Week

Omni Orlando Resort at ChampionsGate, ChampionsGate, Florida

March 07 - 10, 2016

Join us at the 20th Annual North American SS&O Week!

What an event! The 19th Annual Shared Services and Outsourcing Week truly lived up to its title as the 'Big Daddy' of events dedicated to the SS&O industry. Over 850 Shared Services, GBS, Outsourcing and Transformation decision-makers descended upon the Omni Orlando Championsgate Resort for four days of information sharing during site tours, workshops, panel discussions, case studies, roundtable discussions and more. Whether you work in F&A, HR, Procurement, IT or a Multifunctional organization, SS&O Week had content for you.

Over 30% of our attendees were Global or Regional Heads of Shared Services and Business Services and over 50% were Director-level or above. Interested in seeing what brought them to Orlando? Read the 2015 program to find out more or email enquiry@iqpc.com for a copy. Plus, you can now take the experience back to your office for year-round learning by purchasing recorded sessions. Learn More.

The North American SS&O Week is more than just a conference, it is a customizable experience designed for the practitioner - whether you are planning and launching an SSC, implementing change management, or moving to a multi-function SSO.  We are the catalyst for conversation, connection and change that inspires the growth of our industry.

Learn more about how you can benefit from SS&O Week by reading about our 80+ practitioner speakers and world-leading partners, or browse through our content library.

Earn CPE Credits by attending! Attendees earned up to 18 credits by attending the main conference, 21 credits for attending with a combo pass, and up to 30 credits for attending with an All access pass in this basic level, group-live setting. No pre-requsites or advanced preparation is required!

Learn from 80+ Practitioner Speakers…

SS&O Week is designed for the practitioner – so it makes sense that you hear from your peers! The 2015 event was a game-changer in the industry; by instituting a "no sales pitch" speaking policy on the main program, SS&O Week guaranteed that the level of discourse would skyrocket, as every session on the main program was driven by a practitioner case study or panel discussion. That’s why our speaker faculty included CFOs, CPOs, SVPs, VPs and other Heads of Shared Services, HR and Finance from companies such as Fidelity Investments, Twitter, Cisco, Nike, Warner Brothers, Coca-Cola and other Fortune 500 organizations.

And we upped our game with our keynote presentation by inviting Andrew McAfee, associate director of the Center for Digital Business at the MIT Sloan School of Management, to enlighten the SS&O audience as to the ways information technology and robotic process automation may affect the shared services industry.

>> Read the 2015 Program

Build Your Network of Contacts

SSON integrates learning with networking seamlessly! With our Online Networking App, attendees were able to navigate through 850+ attendees and find people who share similar backgrounds and challenges, and provide comments and questions about each session. Every SS&O Week registration comes with a networking login and AppMail credits to jump start your new industry relationshps!

>> Register for Your Pass Today

Find the Right Vendor Partner

Just because SSON has barred onstage sales pitches doesn’t mean our attendees didn’t benefit from meeting world-leading solution-providers! Our 2015 event saw over 20% growth in our exhibit hall! That means there were dozens of new organizations present from Robotic Process Automators, to BPOs, to Software Innovators to new and exciting Regional Development Agencies. Our technology demos and Location Feasibility Clinic sessions were crucial in fostering key meetings between our practitioner and provider communities.

>> View our Sponsors & Exhibitors

Create a Schedule for YOU

We offer in-depth sessions catering to professionals involved in their organization's HR, Finance & Accounting, Multi-Function and Procurement initiatives, with further specialized tracks for GBS, Planning & Launching, People, Process and Technology. Add to that Big Idea sessions, including Andy McAfee, and ‘Vision’ sessions and you’ll have the best of both worlds!

>> Download the 2015 Agenda

Watch the 2015 Recap Video

Watch this short video to get an idea of what it's like to be onsite at SSON's North American Shared Services & Outsourcing Week. For our 20th Anniversary, we'll be at the Omni ChampionsGate in Orlando from March 7-10, 2016. It will be the grandest SS&O Week of them all... See you there!

>> Register to be part of a 2016 favorite moment

Become a Certified SSO Pro

Our module-based online training course provides professional and individual students flexible and quality training to them achieve their business goals. Previous students have represented company logos above.

>> Request a free demo of our certification course


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Download the Agenda

"The business strategies and professional contacts gained there will be helpful every day in the management of my Payroll Shared Services team. The quality of the speakers and those attending the conference was excellent. I made some solid business decisions based on cutting edge information and strategies discussed there, and I made some new friends as well! Thanks SSON for a great conference!" - Mark Hyre, CPP, GBS HR Payroll Americas, Amcor

A Special Thank You to Our 2015 Sponsors

Sponsors & Exhibitors
We Thank Our 2014 Sponsors & Exhibitors:
ScottMadden. Inc
WNS (Holdings) Limited
2014 Sponsors:
Everest Group
APEX Analytix
Automation Anywhere
Louisiana Economic Development
2014 Sponsors and Exhibitors
Perceptive Software & Readsoft
(PRIDCO) Puerto Rico Industrial Development Company
Tungsten Network
Blue Prism
MSC Malaysia
2014 Sponsors
The Flippen Group
Albuquerque Economic Development, Inc.
BlackLine Systems
Direct Commerce
Chrome River
Promote Iceland
Boston Consulting Group
2014 Sponsors Included:
Biggins Lacy Shapiro & Company
BCI Global
HTC Global Services Inc.
JPD Financial
The DDC Group
Uruguay Smart Services
UNI_B Solutions LLC
Invest Northern Ireland (Invest NI)
Virgin Islands Economic Development Authority
Invest PEI
2014 Sponsors & Exhibitors
Chesapeake System Solutions
Hungarian Investment Promotion Agency (HIPA)
NICE Systems
Neocase Software
DLM America
NGA Human Resources
Aon Hewitt
Scottish Development International
Global Cash Card
I.R.I.S., a Canon Company
Weave Services Limited
Tampa Bay Partnership
Media Partners