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2014 Speakers Include:

 Ken Segall
Ken Segall
Former Creative Director
 David McCandless
David McCandless
Information Is Beautiful
 Bene Werle
Bene Werle
Vice President
Cisco Systems

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Welcome to the North American Shared Services & Outsourcing Week

SSON’s Largest and Best-Attended SS&O Conference and Networking Event

Join us at the 18th Annual North American Shared Services & Outsourcing Week for 3 full days of information-sharing, learning and networking with 800 senior practitioners, research analysts and sell-side professionals involved in shared services, outsourcing, transformation, GBS and more.

Topics Every Shared Services & Outsourcing Practitioner Needs to Talk About:

After over 12 months of exhaustive research with a range of experts in different industries, the overwhelming conclusion is that 2014 is the Year of the Customer. We’ve incorporated this theme throughout the program, with sessions on:

  1. The big GBS shift…. Evolving your SSO to become global: Case study on Cisco Systems, who went from siloed SSOs to a 2,000 FTE GBS organization in 22 months
  2. ….or not? How to grow and optimize your shared services organization with no anticipation of evolving to a GBS model
  3. Data matters: Procter & Gamble case study on driving real business value and strategic insight from analytics capabilities and better data management
  4. End-to-End: Re-designing enterprise-wide process delivery to drive greater productivity and alignment with C-Suite goals
  5. Transparency: Nationwide Insurance describes how to have a governance mentality and model in place and make stakeholders your team members

Facebook, Marriott Business Services, Eli Lilly Company and more…

SS&O Week Speakers are more than just representatives for big brand names - our speakers have real stories to tell, first-hand experience to share and most importantly, lessons and insight that can be implemented into your own organization's processes. Featured speakers include:

  • Ken Segall, fmr. Creative Director, Apple
  • David McCandless, Data Journalist, Author, Information is Beautiful
  • Vijay Rao, Global Head, HR Operations, Facebook
  • Michael Cullen, SVP, Shared Services, Marriott Business Services
  • Jeffrey Utnage, Senior Director, Global Shared Services, Eli Lilly and Company
  • ...plus speakers from Office Depot, UPS, SunTrust, BD, Bristol-Myers Squibb and more
“Shared Services & Outsourcing Week is where we see the trends happening and momentum in shared services operations. There aren’t many conferences which bring this many people with different diversities in one location where we can test ideas out – it’s like a philosophy meets reality. It helps us understand where the trends are going and more importantly, where they’re not going. We’re going to continue to come and see where the future of shared services operations goes.” - Brad DeMent, Partner, ScottMadden

Already know you’re attending? Reserve your seat before January 31, 2014 to secure the best possible rate. Register online now.


...I don't think I would have derived the same value from a webinar or sitting at my desk. (I'm a notorious multi-tasker when doing things like that.) Overall, it's been great and I look forward to future sessions. Tom Perkins, Purchasing Director, Schneider Electric
...As a speaker, I found the event team to be very responsive and provided great direction. They had a keen awareness of what their audience wanted to see at the event and shared their insight well in advance... Paige Cox, Executive Director of Human Resources, Constellation Energy
The interactions with other shared services executives and practitioners in a discussion panel forum with expert facilitators, is an invaluable experience. Paul Fipps, CIO, Charmer Sunbelt Group

Bring a Team to Save up to an Extra 25%!

Enquire at events@ssonetwork.com for more details.

A Special Thank You to Our 2014 Sponsors


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